The customer faced an issue where a conditional block in Toolset was not displaying the expected information on the live site, even though it appeared to work correctly in the admin view. The block was designed to show information from a custom field if the field was populated and to hide it if the field was empty. This issue occurred specifically on the "profile pages" of therapists under the "Where I offer therapy" section.
Solution:
We suggested enabling debugging on the conditional block to gather more information. The debug data revealed that the condition was incorrectly testing if the custom field's value equaled a specific string, rather than checking if the field had any value. We recommended configuring the condition to test for an empty field instead. After applying this adjustment, the customer confirmed that the issue was resolved.
Problem:
The customer is trying to display the date a business started on every supplier page. Instead of seeing the date, they see the shortcode [calculate_date_diff].
Solution:
We identified that the template for displaying the supplier's page is configured within Divi. The shortcode [calculate_date_diff] was replaced with the correct Toolset shortcode for displaying the custom field. Specifically, we used the custom field slug 'started-business' to show the date.
Steps followed:
Go to Divi > Theme Builder.
Locate All Diverse Suppliers > Custom Body and click on Edit.
Replace [calculate_date_diff] with [types field='started-business'][/types].
The date is now properly displayed on the supplier's page.
Problem:
The customer is unable to edit a template in their WordPress site using the Toolset plugin. They provided a Loom video demonstrating the issue and noted that they updated all plugins but still couldn't edit the template. Solution:
We suggested updating the Toolset Blocks to the latest version. When this did not resolve the issue, we requested temporary access to the site for further investigation. Upon accessing the site, we identified a corrupted template caused by a specific code excerpt related to an image block. Removing this excerpt made the template accessible and editable again. We advised the customer to recreate the removed piece (Imagen IMDb) to restore full functionality.
