I am using Toolset and WPML to build a bilingual “People” directory, but the French archive page doesn’t appear in the language switcher and shows untranslated content, despite using WPML’s Advanced Translation Editor.
Solution:
Go to WPML > Support > ATE Error Log and check for plugin conflicts; in this case, deactivating The Events Calendar plugin resolved the translation sync issue and allowed the French archive and form elements to display correctly.
The customer reported that images in a Toolset template were rendering with a distorted 2:1 aspect ratio in Chrome. Investigation revealed that this issue was caused by Chrome's user agent stylesheet adding a contain-intrinsic-size attribute after the WordPress update to version 6.7. The problem did not occur in other browsers or on a different template.
Solution:
The developers released a hotfix for the affected plugins:
Toolset Blocks 1.6.18
Toolset Access 2.9.2
Customers were advised to update these plugins to their latest versions after creating a full backup.
I am building a directory site using Toolset and the Kadence theme, with a custom post type called 'People' and a Toolset content template to display custom fields. However, the Kadence theme layout overrides my Toolset template, preventing my custom fields and layout from appearing.
Solution:
After troubleshooting, it was found that the "Event Tickets" plugin was causing the issue. Disabling this plugin allowed the Toolset content template to render correctly. Upon re-enabling the Event Tickets plugin, the Toolset template continued to display correctly for the 'People' custom post type. It’s unclear why disabling and re-enabling the plugin resolved the conflict, but this approach has been successful in other cases.
The customer created a multilingual directory using Toolset to organize 'Contacts', 'Locals', and 'Employers' in a one-to-many relationship, with metadata categorizing roles. The English version of the directory page displayed correctly, but the French version showed a 'No items found' message, despite translated records and metadata.
Solution:
The issue was traced to a custom filter applied in the Toolset settings under Code Snippets. This filter used English terms (e.g., 'national-president') in the query, which prevented it from retrieving translated French records (e.g., 'président-e-national-e'). Disabling the snippet temporarily allowed French results to display. The snippet needs updating to include the French position names to ensure multilingual compatibility.
We document known issues and their solutions in Toolset errata. Save time by checking there first and seeing if what you are facing is a known issue. This list is kept short. We do our best to resolve all known issues with every release of Toolset plugins.
Support Policy
Toolset staff will help you use the Toolset plugins correctly, provide any information you need, help troubleshoot problems and advice on best-practices.
Please make sure to issue only one topic per each support ticket.
