Problem:
The REST API is one way that WordPress and other applications communicate with the server. For example, the block editor screen relies on the REST API to display and save your posts and pages.
Solution:
I checked that the customer's site has Cloudfare CDN on.
I found a similar case where the culprit of this issue was Cloudfare firewall blocking wp-json/wp/v2 requests.
Problem:
Customer was trying to update a Kadence Row Block to remove an image background but the old image was displaying still. Solution:
Upon further review, I found an option 'bgImg' set to 'BG-2.png' directly in the affected page.
To fix it, olease follow these steps:
- Edit the contact page
- Turn to text mode
- Search for 'BG-2.png' in the browser, you'll see it right at the beginning of the text
- Remove the option bgImg and save it
- Return to visual code
Problem:
Customer wanted to check the current versions of Toolset and how is the process of updating/keeping it up-to-date Solution:
I referred him to our downloads page and sent a list with all Toolset plugins current version. I also explained how to update manually and via plugins page:
For you to check if there are updates available you can go to wp-admin > dashboard > updates or wp-admin > plugins > add new > commercial tab.
Please make sure to refresh the results by clicking on check again. If there are any updates available, they'll be listed in there and you'll be able to proceed to the update.
Alternatively, you can upgrade Toolset plugins manually by following this procedure:
1) Backup your website database
2) Deactivate/delete old version of Toolset Types plugin
3) Download the latest version of Types plugin here: https://toolset.com/account/downloads/
click link "Download Toolset manually"
4) Upload/activate Types plugin in your website manually
