Problem:
The customer is unable to edit a template in their WordPress site using the Toolset plugin. They provided a Loom video demonstrating the issue and noted that they updated all plugins but still couldn't edit the template.
Solution:
We suggested updating the Toolset Blocks to the latest version. When this did not resolve the issue, we requested temporary access to the site for further investigation. Upon accessing the site, we identified a corrupted template caused by a specific code excerpt related to an image block. Removing this excerpt made the template accessible and editable again. We advised the customer to recreate the removed piece (Imagen IMDb) to restore full functionality.