Problem:
The customer reported that their Toolset plugin throws a fatal error and mentioned a suggestion to reinstall a fresh copy of the plugin. Despite reinstalling, the issue persists with version 3.1.3, preventing them from providing debug info.
Solution:
We recommended manually replacing and updating the plugins. The steps included making a backup, disabling and removing all Toolset plugins, downloading fresh versions of Toolset plugins (Types v3.5.2, Blocks v1.6.15), and then installing and activating them. When the initial solution didn't resolve the issue, we requested temporary access to the site to further investigate and manually install the plugins. After this intervention, the fatal error was not experienced during our tests.