The customer wanted to update their website locally using Toolset and then migrate it to the live environment. They encountered issues with Toolset recognizing the site due to the different URL during the migration, and later faced a problem where the site key did not match, blocking communication with Toolset servers.
Solution:
We advised the customer to mark the local site as a copy of the live site when prompted by Toolset. When the issue with the site key mismatch occurred, we recommended removing the old site key from the Toolset account, creating a new one, and registering Toolset again with the new key. This resolved the issue. We also suggested ensuring the correct URL format is used when generating the new key.
Problem:
The customer is trying to display the date a business started on every supplier page. Instead of seeing the date, they see the shortcode [calculate_date_diff].
Solution:
We identified that the template for displaying the supplier's page is configured within Divi. The shortcode [calculate_date_diff] was replaced with the correct Toolset shortcode for displaying the custom field. Specifically, we used the custom field slug 'started-business' to show the date.
Steps followed:
Go to Divi > Theme Builder.
Locate All Diverse Suppliers > Custom Body and click on Edit.
Replace [calculate_date_diff] with [types field='started-business'][/types].
The date is now properly displayed on the supplier's page.
Problem:
The customer is unable to view their form on a mobile device. They expected to see the form on the page but instead, the form is not visible.
Solution:
We tested the form on a mobile device and found that the form is visible when logged in but not visible when logged out. This indicates that the issue might be related to form visibility settings for non-logged-in users.
Problem:
The customer is concerned about what will happen to their custom types, fields, and templates if their Toolset license expires after one year. They want to know if these elements will stop working or be lost.
Solution:
We informed the customer that the existing Toolset plugins will continue to work on their site, and their data will not be affected. However, they will lose access to updates and support for the plugins. We emphasized the importance of updates, as they include new features and hot fixes. Although no immediate issues will occur, using outdated Toolset plugins may eventually cause bugs or site crashes due to updates in other software like WordPress, PHP, and themes.
