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[Closed] Video embed in Template

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This topic contains 2 replies, has 2 voices.

Last updated by Waqar 2 months ago.

Assigned support staff: Waqar.

Author
Posts
#2184161

I'm trying to setup a video post type. When I add custom field for the URL of the youtube video and then add the dynamic content to the template it doesn't render on the post. The video shows when I'm editing the template but not when I view the post. I have tried the embed field type as well as URL and text field types. All of them do the same.

The rest of the site is using Astra Them with Beaver builder.

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#2184363

Waqar
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting us and I'd be happy to assist.

To troubleshoot this, I'll need to see how this content template is set up in the admin area.

Can you please share temporary admin login details, in reply to this message?

Note: Your next reply will be private and it is recommended to make a complete backup copy, before sharing the access details.

regards,
Waqar

#2186843

Waqar
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thank you for sharing these details.

I've noticed that currently a different content template "test" is assigned to the "Advanced Trainings" single posts, which is showing the YouTube video correctly.

But, if the content template "Template for Advanced Trainings 1 " which is created using the block editor is applied to those posts, no video is shown.

While testing with a similar embed type field and content template, I couldn't reproduce this issue on my test website. This suggests that something specific to your website is involved.

To troubleshoot this, I'll suggest the following steps:

1. Please make sure that WordPress, active theme, and plugins are all updated to the latest versions.

2. It would be interesting to test this with all non-Toolset plugins disabled and a default theme like Twenty Twenty-One.

If it's fixed, you can start adding the disabled items, one by one, to narrow down to a possible conflicting one.

3. In case the issue still persists, I'll need your permission to download a clone/snapshot of your website, to investigate this on a different server.
( ref: https://toolset.com/faq/provide-supporters-copy-site/ )

I hope this helps and please let me know how it goes.

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