Thank you for contacting us and I'd be happy to assist.
Can you please go to WP Admin -> Toolset -> Settings -> General and see which option is selected for the 'Editing experience'?
If you want to edit the content templates, just using the blocks-based (Gutenberg) editor, you can select the option 'Show only the Blocks interface'.
In case the issue with the content template editing persists, you're welcome to share temporary admin login details, along with the name of the template that you're trying to edit.
Note: Your next reply will be private and making a complete backup copy is recommended before sharing the access details.
Although I couldn't figure out exactly which content template you're referring to, I may have figured out why you're having difficulty editing the content templates in general.
In the Toolset settings, the editing experience is set to 'Show only the Blocks interface' and most of the content templates are also created using the blocks (Gutenberg) editor.
But the website also has the 'Classic Editor' plugin active, which forces the used of the classic/legacy editor, instead of the blocks (Gutenberg) editor.
Can you deactivate that plugin and see if the content templates that are not editable are fixed after that?
Waqar is on vacation, I will take care of this ticket.
I have tried it in your website, with below steps:
1) Login as user "Toolset"
2) Edit content template "Loop de Tiendas", it works fine, I can see it is using blocks editor, see my screenshot Tiendas.jpg
Can you confirm it by login with user "Toolset"? is this problem only exist in one user?
I have tried again to login as user user "Toolset" into your website, it works fine in my Chrome browser, see my screenshot
And I see lots of JS errors from other plugins of your website, if you need more assistance for it, please try these:
1) Full Backup your website, I need to deactivate plugins/theme in it
2) Provide the credentials of user "Sandra" in below private message box
The topic ‘[Closed] Toolset's 2.6.11 templates doesn't work on WordPress 6.1.1’ is closed to new replies.