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[Resolved] Oxygen encountered a 404 error while loading the builder

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This topic contains 2 replies, has 2 voices.

Last updated by edouard-marie-anneW 1 month, 3 weeks ago.

Assigned support staff: Waqar.

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#2427953
Screenshot from 2022-07-29 21-05-03.png
Screenshot from 2022-07-29 21-04-13.png

Tell us what you are trying to do?
build "Artist Template"
Is there any documentation that you are following?
yes yours, or let's say trying to
Is there a similar example that we can see?
no , just building site
What is the link to your site?
hidden link

#2428509

Waqar
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting us and I'd be happy to assist.

As explained in our documentation on using the Oxygen builder with Toolset ( ref: https://toolset.com/course-lesson/using-toolset-with-oxygen-page-builder/ ), you can insert Toolset elements into the Oxygen builder's templates.

On the other hand, editing a Toolset's content template using the Oxygen builder is not supported.

To troubleshoot this, I'll suggest the following steps:

1. Please ensure that WordPress, active theme and plugins are all updated to the latest version.

2. It would be interesting to test this with all plugins (other than Oxygen) disabled and a default theme like Twenty Twenty-One.

If it's fixed, you can activate only Toolset plugins and see if the issue persists.

3. If the issue persists only when Toolset plugins are active, you can share temporary admin login details, in reply to this message, for further investigation.

Note: Your next reply will be private and making a complete backup copy is recommended before sharing the access details.

regards,
Waqar

#2431415

that issue is somehow resolved now.

Thank you!