Content in WYSIWYG Field was deleted when first saving was made

This support ticket is created 2 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

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Tagged: Setting up custom fields, Setting up custom types, Types plugin

This topic contains 3 replies, has 2 voices.

Last updated by Waqar 2 years, 10 months ago.

Assisted by: Waqar.

Author

Posts

February 16, 2022 at 3:56 pm #2294467

thomasB-2

I am trying to: create a new CPT post from type Printing machine and save it

I expected to see: after the saving the content of the WYSIWYG Feild Detailinformations

Instead, I got: after first saving was only in these field the complete content deleted.
All other content in singlefields, images or in textfield are still there.

Here you can see the behavior:
hidden link

February 17, 2022 at 5:08 am #2294853

Waqar

Hi,

Thank you for contacting us and I'd be happy to assist.

We have an open issue where in some cases the content saved in the WYSIWYG field doesn't appear to be saved correctly when using the 'Visual' tab.
( the content is getting saved in the background but only the field doesn't show it in the 'Visual' tab )

This is already reported and being worked on by the concerned team:
https://toolset.com/errata/visual-tab-of-wysiwyg-fields-may-not-initialize-correctly-appear-not-to-save-data/

For now, can you please go to WP Admin -> Toolset -> Post Types and enable the 'Editor' option (under 'Sections to display when editing') in this "Printing Machine" post type settings? Enabling the editor (post content) option is known to fix this.

regards,
Waqar

February 20, 2022 at 12:29 pm #2297967

thomasB-2

Hi Waqar,

the wordaround helps, but it has the disadvantage that a not used wysiwyg field was shown.
How could we get the info, that the linked errrata was fixed?

Bye Thomas

February 21, 2022 at 3:44 am #2298329

Waqar

Thanks for the update and glad that the workaround helps.

I've added this ticket to a follow-up list and will let you know once the fix for this releases.