[Resolved] Conflict after updates where blocks are not editable

[Author]

Posts

[itaiP]

I have updated all the plugins to latest version. But, it's having conflict with editing with Blocks. The blocks are not loading. Also, have lost the featured images from few blocks.

[Waqar]

Hi,

This is the new support ticket that was created from our chat.

I'm afraid, we can't include any other email address to a support ticket, but you're welcome to share this ticket's link with your developer:
https://toolset.com/forums/topic/conflict-after-updates-where-blocks-are-not-editable/

regards,
Waqar

[itaiP]

Hi.,

I'm trying debugging with plugins but looks like the issues are with toolset only. Do you want a copy of the site? So that we can finish this up asap!

Regards,
Vaibhav Singh
Developer, The CCD

[Luo Yang]

Hello,

Waqar is on vacation, I will take care of this thread.

Please check these:

1) Make sure you are using the latest version of Toolset plugins, you can download them here:
https://toolset.com/account/downloads/

2) In case it is a compatibility problem, please deactivate all other plugins, and switch to wordpress default theme 2020, deactivate all custom PHP/JS code snippets, and test again

3) Also check if there is any PHP/JS error in your website:
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/

4) If the problem still persists, please provide database dump file(ZIP file) of your website, you can put the package files in your own google drive disk, share the link only, also point out the problem page URL and view URL, I need to test and debug it in my localhost, thanks
https://toolset.com/faq/provide-supporters-copy-site/

[itaiP]

"Something went wrong while fetching the dynamic content from the selected source, with message: "The response is not a valid JSON response.". "

This is the error I am getting while editing any Content template. Also, the images in the content template showing broken.

And while I try to edit the edit content block .. the site crashes. The whole issues is with the Block Plugins and Gutenberg Block.

[itaiP]

Browser console is showing 256 Error of these types.

[Luo Yang]

So it is a compatibility problem? can you confirm it?

Please provide a full copy of your website by following our document:
https://toolset.com/faq/provide-supporters-copy-site/

you can put the package files in your own google drive disk, share the link only, also point out the problem page URL and view URL, I need to test and debug it in my localhost, thanks

Private message box enabled again

[Luo Yang]

I have tried the SQL file theccd_staging.sql you provided above, install it in my localhost with a fresh WP installation + the latest version of Toolset plugins, it works fine.

Please as I mentioned above:
1) Make sure you are using the latest version WordPress and Toolset plugins, you can download them here:
https://toolset.com/account/downloads/

2) Run Toolset database upgrading according to our document:
see my screenshot update-database.JPG
https://toolset.com/faq/how-to-safely-update-the-database/

3) In case there are other compatibility problems, please deactivate all other plugins, and switch to wordpress default theme 2020, deactivate all custom PHP/JS code snippets, and test again

[itaiP]

Are you able to open and edit blocks and content template ? Also, on the homepage are the images showing up for the blocks? If yes, can you please share the screenshot for the same?

[itaiP]

I don't think you have properly understood the issue I have mentioned along with details. Would you like to go through it once from start?

[smileBeda]

I have the precise same issue reported and also since updates recently shipped

Every view block stopped being editable and “invalid json” error appears
The server then at some point chokes and stops with a 503

This happens since the last update, also as mentioned in my other tickets
In the Ticket here the error is a 524 but that’s just the same as a 503 - however from cloud flare

Something makes server interrupt communication since the update of toolset and that results in the not-loaded files which then results in broken views and other previews of blocks or edits thereof

[itaiP]

Hi,

As more I debug the issues, I have seen that till Toolset Blocks Ver 1.1.3 the images blocks images are visible on site and content template as well.

But As I update the plugin to the higher version for Example Toolset Block Ver 1.2 and above. The Layout breaks and it messes the site a lot.

[Luo Yang]

Yes, in my localhost with your database dump file:
1) I can edit the content templates without any problem, see my screenshot CT.JPG

2) In home page, I don't see any images, since I am using your database dump file, there isn't any image in it, see my screenshot homepage.JPG

So it should be a server/other compatibility issue of your website, please try as I mentioned above:
https://toolset.com/forums/topic/conflict-after-updates-where-blocks-are-not-editable/#post-1785249

Get the PHP debug logs from your website, if you need assistance to locate the problem, please provide a test site with the same problem, fill below private message box with login details and FTP access, I need to test and debug it in a live website. thanks

[itaiP]

Can you transfer the conversation to Waqar? As he is more understandable and got the issue at first. I have mentioned him that after Updating the Toolset block plugin from Version 1.1.3 to the latest version the content template lose all the images from few blocks.

Also, the screenshots you have sent me is not having the block dynamic content template block nor it's showing the images.
I suggest you to install the complete installation and check afterwards. As the server crashes while unable to find the dynamic content images and throughs JSON error.

[itaiP]

Check the Staging Site.. Its using updated block plugin and the images are lost.