The customer faced an issue where a conditional block in Toolset was not displaying the expected information on the live site, even though it appeared to work correctly in the admin view. The block was designed to show information from a custom field if the field was populated and to hide it if the field was empty. This issue occurred specifically on the "profile pages" of therapists under the "Where I offer therapy" section.
Solution:
We suggested enabling debugging on the conditional block to gather more information. The debug data revealed that the condition was incorrectly testing if the custom field's value equaled a specific string, rather than checking if the field had any value. We recommended configuring the condition to test for an empty field instead. After applying this adjustment, the customer confirmed that the issue was resolved.
The customer wanted to know if Toolset could be used to create an online shop that allows customers to buy products directly from the pages created with the plugin.
Solution:
We explained that while Toolset can handle basic e-commerce features such as creating product listings and a simple checkout form, it does not support advanced functionalities like payment processing, tax calculations, and order management on its own. For a fully-featured online shop, it is recommended to integrate Toolset with WooCommerce, which provides all necessary e-commerce capabilities. We provided resources for creating custom WooCommerce sites with Toolset to guide the customer in building their desired online shop.
The customer is working on a website with two different types of listings—one created using another plugin and the other using Toolset. They wanted to know if it is possible for both custom post types (CPTs) to share the same fields and taxonomies, which are currently attached only to the custom post type created by the other plugin.
Solution:
We clarified that if the customer wants to have identical CPTs in both Toolset and another plugin, it might be best to convert the existing types and fields so that Toolset manages them, ensuring everything is centralized in one place. We provided a link to the relevant documentation for converting existing types and fields to Toolset control. Additionally, we mentioned that in some cases, it is possible to use custom fields in Toolset even if they are not managed by Toolset, but this would need to be checked on a case-by-case basis.
The customer reported that when opening any of their post types, the "Folders" box in the right-hand column generates an infinite loop, causing the rest of the page content to never load. This issue prevents the customer from making any changes to post types, and they have to close the tab to continue. Updating to the latest release of the plugins did not resolve the issue.
Solution:
We investigated the issue and found that it was caused by the plugin 'WP Media Folder.' By temporarily disabling this plugin, the issue could not be reproduced. We suggested configuring the 'WP Media Folder' plugin to prevent it from adding the 'Folder' option to the Toolset Post Type edit screen to resolve the issue.
