A YouTube video added via Toolset was visible while editing, but it did not display on the published (frontend) page. The user had already tested with LiteSpeed Cache disabled, switched to a default theme, and kept only Toolset plugins active, but the issue remained.
Solution:
The issue was traced to the Toolset Field Group settings: the field group name used Japanese characters, which caused the View/dynamic field detection to fail on the frontend. Renaming the field group to an English (Latin) name (e.g., “post”) and saving fixed the problem, after which the YouTube video displayed correctly on single posts.
I created a Repeatable Field Group “Opening time” and tried to add filters in a View, but the expected options don’t appear—only a grey, locked filter shows, and I can’t select additional filters.
Solution:
Set the View’s Content selection to the RFG (“Repeatable Field Groups from the current Gym > Opening Hours”); the owner filter is added and locked by design. Create a separate View to list the RFG items and insert it into the Gym Single Content Template (or use nested Views in legacy mode if building on a separate page).
The customer created a content template and set up custom fields to display within this template. However, the content template is not being displayed on the front end as expected.
Solution:
The issue likely stems from the theme's compatibility. The customer's theme may be a block-based theme (such as Twenty Twenty-Four), which does not utilize PHP templates. As a result, Toolset content templates cannot override the theme's default display settings. It was suggested to switch to a traditional PHP-based theme to ensure that Toolset content templates are displayed correctly on the front end.
I am trying to create a membership-based site for alumni where members can register and display their profiles. I have set up custom fields for "Contractor" (simple profile) and "Showcase" (detailed profile) but the showcase list is not displayed properly in the contractor template.
Solution:
Use the Toolset relationship feature to create a connection between the Contractor and Showcase post types. Then, display the related posts using a content template following the steps provided in the Toolset documentation.
We document known issues and their solutions in Toolset errata. Save time by checking there first and seeing if what you are facing is a known issue. This list is kept short. We do our best to resolve all known issues with every release of Toolset plugins.
Support Policy
Toolset staff will help you use the Toolset plugins correctly, provide any information you need, help troubleshoot problems and advice on best-practices.
Please make sure to issue only one topic per each support ticket.
