[Assigned] about Unable to add the “view” block.

[Author]

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[yoshihikoH]

Dear Toolset support team

I am unable to add a block when using the sequence: view > view output > view loop > add block.
Environment: WordPress theme (Twenty Twenty-Three)
I am trying to do something very simple: add a Toolset Block container and display the post title (with a link) inside that container using the "single field" option.

I am attaching a screenshot of the editing screen. I apologize for the inconvenience and would appreciate your support.

Regards,

Yoshihiko

[Christopher Amirian]

Hi,

Welcome to Toolset support. Would you please first follow the steps below?

- IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website.
- Go to "WordPress Dashboard > Plugins > Add new > Commercial (tab)".
- Click the "Check for Updates" button.
- Update Toolset and its addons there.

After that, please do this check:

- IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website.
- Go to "WordPress Dashboard > Plugins" and deactivate all plugins except:
. Toolset Types
. Toolset Blocks or Toolset Views depending on which one you use.
- Check if you can still recreate the issue.
- If not, re-activate your plugins one by one and check the issue each time to find out the plugin that causes the problem.

Thanks.

[yoshihikoH]

Dear Christopher,

Thank you for your consistently helpful support.
I have carried out all the steps you suggested and tried adding the Toolset Block again, but there was no change. Consequently, I have not yet been able to identify the problematic plugin.

Regards,

Yoshihiko

[Christopher Amirian]

Hi Yoshihiko,

Thank you. Would you please copy your website to a staging version and get back to us with the login information by setting the next reply as private?

That way, I will be able to check the website without the fear of breaking a live website and can do investigation.

Aso please tell me exactly which page to open to see the problem.

Thanks.