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[Resolved] Website unstable after switching template editor

This support ticket is created 4 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 34 replies, has 4 voices.

Last updated by Jamal 4 years ago.

Assisted by: Jamal.

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#1824789

Hey Jamal,

I tried to copy and paste Toolset Container with all the search and view and when i wanted to add something at the bottom of the page I got an error on english version of the website, and i cannot do anything as i cannot access the page --->

hidden link

When I jump from different Editors it ask me if i want to "resolve " or "convert to html", is it cause because toolset is not compatible with the wordpress tempalte i use? Please help as I am very confused and frustrated

I tried to change DEBUG in config.php from FALSE to TRUE but it did not do anything

Thanks

#1824801

I am not sure to understand what would you mean by:

I tried to copy and paste Toolset Container with all the search and view and when i wanted to add something at the bottom of the page I got an error on english version of the website, and i cannot do anything as i cannot access the page --->

hidden link;

What did you copy/paste? Can you access it on the backend? What would you get if you remove this page and recreate it again?

#1824843
Screen Shot 2020-10-26 at 13.34.13.png
Screen Shot 2020-10-26 at 13.30.14.png

I tried copy and paste the whole toolset Container with all the elements i created so i could put it on the other languages of that page, when i started to change the Editor the thing with Debuging appeared, and it only appears on english version, the other versions are fine, when i try to go on english version from back end, it looks like on the image i uploaded.

I cannot remove this page as there are different language versions of that page

#1825179

Does this mean that you want to update the English translation(From WPML perspective) of the page by copy/pasting it?
If yes, you should use the Translation Editor to translate the page. WPML and Toolset will reuse the same view and allow you to translate the blocks on the page and the view.

Currently, we can't get any useful information for the error message. Maybe the PHP debugging may reveal something.
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/#php-debugging

But, I am afraid, the solution could be to delete the page from the database.

In the meantime, would it be possible to check if this issue appears when:
- Only Toolset plugins are activated. It will tell us if there is an interaction issue with another plugin.
- The theme is set to a WordPress default like Twenty Fourteen. It will tell us if there is an interaction issue with your theme.
If the problem disappears, start activating one at a time to track where the incompatibility is produced.

#1825221
Screen Shot 2020-10-26 at 18.03.21.png
Screen Shot 2020-10-26 at 17.57.05.png
Screen Shot 2020-10-26 at 17.38.09.png
Screen Shot 2020-10-26 at 17.36.52.png

Yes i want to translate it from english to different languages, I think i do not know WPML very well, so I was copying and pasting the Container , but i think the issue happened when i wanted to add something(img) under the toolset container, when it stopped working. Only english version is displaying error, the other versions works and look just fine,

When I make toolset plugins not active I can see the Pages on the wordpress back-end but when i click on the 1-2-1 EUSS Support to edit it, the error appears as shown on the img.

I created the error log file as well as on the browser, so you can see the errors on attached images.

- I left only toolset plugins activated and the issue still appears
- I changed the theme for the wordpress default one and the problem is still there

#1825919
Screen Shot 2020-10-27 at 11.37.39.png

I decided to delete that page and spend some time to do the translations.

I have another thing which needs to be done so if you can please put it in another thread.

1. My client wants to have a possibility on this page --->

hidden link

that the user can type any post code and it will show on the map the closest organisations to that post code. Do you know how this can be done? I have access to all the postcodes in .csv file

2. My client want to have the data displayed for each organisation the way that there is a description --> SPACE and details together such as telephone number, email. At the moment they are all in <p> tags, so the space is the same everywhere as shown on the image. how this can be done?

3. Is it possible to add an icons for the items desplayed in the view, for egzample icon for address, phone number etc?

Thanks

New threads created by Jamal and linked to this one are listed below:

https://toolset.com/forums/topic/search-map-by-postal-code/

#1826085
Screen Shot 2020-10-27 at 14.31.51.png
Screen Shot 2020-10-27 at 13.39.29.png

How I suppose to translate organisations through Translation editor as there is only field to put a name? see the images, thanks

New threads created by Jamal and linked to this one are listed below:

https://toolset.com/forums/topic/how-to-translate-custom-post-type/

#1828291

Hey,

Did you get my messages?

#1829917

My apologies for the late reply, but I do not work on Wednesdays and Thursdays.

I split two new tickets for your last questions. I have posted my replies there.

After recreating the page, are you still encountering any issues? Do you still need assistance with this?

#1832033
Screen Shot 2020-11-02 at 12.27.45.png
Screen Shot 2020-11-02 at 12.28.04.png

Hey there,

I am really fed up of using this plugin as it makes things broken on my website!!

First, the page stopped working as you know, so i had to create it again hidden link

In the mean time, when i was trying to translate the page to different languages, the footer disappeared and i do know how to bring it back, I did not do anything else than working on the plugin

When I want to change some details in Toolset View on the page hidden link it does not show me visual side of this anymore, i can only see this (images attached)

I am annoyed very much and when i think about making the post code feature it makes me mad that something will get wrong!!

I need a support

Thanks

#1832215

I understand the frustration that you may feel using the block editor. It is new functionality in WordPress and it will get better with time.

Please check this screenshot, the message explains that you can't edit a view inside a translation. hidden link

Views, unlike content templates or forms, do not get translated with WPML. They get reused across languages. And currently, the block editor does not allow to edit view on another page than the one where it was created the first time. This will be fixed soon when we will allow creating blocks views independently.

The best practice with WPML is to build/add content in the default language and then translate it using the translation editors. Only, in some edge cases that concerns compatibility, we suggest editing a translation manually, without using our translation editors.

Currently, the page is a translation of the Polish one rather than an original page translated to Polish, and the Polish page does not contain a view or map at all.

Maybe you will be more comfortable to build your views using the legacy editor(using shortcodes) instead of the blocks editor. Check all the available shortcodes for views and maps on the following pages:
- https://toolset.com/documentation/programmer-reference/views/views-shortcodes/
- https://toolset.com/documentation/programmer-reference/maps/maps-shortcodes/

If you want to continue using the blocks editor, please note, that copy/paste is not a stable feature.

Please note that the error "Error loading block: The response is not a valid JSON response" is not a specific Toolset error. Instead, it is an error from the blocks editor. Check this article hidden link

#1832387

I created again container with the view on english version

hidden link

how i suppose to translate it to other languages in block editor as i cannot copy/paste?

I do not know how to do it in shortcodes, it is too many of them and i do not know how to start.

Could you please have a look at missing footer, please?

thanks

#1832885

Currently, the English page is not an original page, it is a translation of its Polish page, check this screenshot hidden link

I will suggest, that you select "None" in the field "This is a translation of ", and then go to other languages and connect the pages to this English one. Follow this article https://wpml.org/faq/how-to-link-already-translated-pages/

Check this article on how to send content to the translation using WPML Translation Management https://wpml.org/documentation/translating-your-contents/
There is also a video tutorial, on the page, that you can follow.

Can you elaborate more on the missing footer? Where can I see the full footer? And where it is missing?
Are you building the footer using a page in the admin area? I mean, do you use a theme feature or a plugin to build the footer?
Can you take some screenshots to explain the issue further?

#1832915
Screen Shot 2020-11-03 at 10.04.11.png
Screen Shot 2020-11-03 at 10.01.51.png

I changed the English version to be an original page, now i am going to follow the link with instructions to try to translate content. thanks

Regarding the footer, the footer is created in Widgets as you can see on the attached image.

The rest of the footer which is visible now is stored at the Theme settings see attached image

Thanks

#1832993
Screen Shot 2020-11-03 at 10.35.15.png
Screen Shot 2020-11-03 at 10.31.55.png

I have tried to translate it according the link you send me but it seems like it is translating only title and media, have a look at the screenshot, this is done in advanced translation editor, but it did the same in the classic one and unfortunately it shows the same, see the screenshot