We used Toolset last year and had this website coded the right way that we wanted to. Unfortunately now that we review the site, the Vimeo is missing and some of the photos are missing and it is not clickable. Not sure where the code is wrong. We also renewed our subscription today after it being expired for a month or two.
Hi,
Thank you for contacting us and I'd be happy to assist.
Can you please check your website's plugin list to confirm if all the required Toolset plugins are still active?
( WP Admin -> Plugins -> Installed Plugins )
Please also make sure that WordPress, active theme and plugins are all updated to their latest versions.
In case the issue still persists, please share temporary admin login details, along with few example pages with missing elements.
Note: Your next reply will be private and please make a complete backup copy, before sharing the access details.
regards,
Waqar
Hi,
Thank you for sharing the admin access.
I noticed that the screenshot you shared was from "Berrien Center | Beacon Springs East" post:
hidden link
On the post's edit screen ( hidden link ), you'll see that the gallery images and Vimeo custom fields data is still saved.
( screenshot: hidden link )
The post type "Individual Home - Toolset" that this post belongs to, is set to use a layout named "Template for Individual Homes - Toolset":
hidden link
But on this layout, only the shortcodes of a few of those fields are added, which is why not all of them are showing.
Did you or someone else make any changes to this layout? If you or your web host has an older backup copy of the website, then that can be used to quickly restore how this layout was previously set up.
If no backup is available, then you can simply add shortcodes of other fields in the layout as needed and they'll start showing on the front-end too.
I hope this helps and please let me know if you need any further assistance around this.
regards,
Waqar
That worked! The only thing is that before, the gallery was clickable and we could see larger images, but now I see all three photos are there but you can't click on it. Is there a quick fix for this? Thank you!
Thanks for the update and glad that it works.
For the gallery image fields, I noticed these are the shortcode that you're using:
[types field='gallery' title='%%TITLE%%' alt='%%ALT%%' size='full'][/types]
[types field='gallery-2' title='%%TITLE%%' alt='%%ALT%%' size='full'][/types]
[types field='gallery-3' title='%%TITLE%%' alt='%%ALT%%' size='full'][/types]
To make those images clickable links, you can wrap them in link HTML, like this:
( ref: https://toolset.com/documentation/customizing-sites-using-php/functions/#image )
<a href="[types field='gallery' size='full' url='true'][/types]">[types field='gallery' title='%%TITLE%%' alt='%%ALT%%' size='full'][/types]</a>
<a href="[types field='gallery-2' size='full' url='true'][/types]">[types field='gallery-2' title='%%TITLE%%' alt='%%ALT%%' size='full'][/types]</a>
<a href="[types field='gallery-3' size='full' url='true'][/types]">[types field='gallery-3' title='%%TITLE%%' alt='%%ALT%%' size='full'][/types]</a>
regards,
Waqar
