[Closed] The form setting and fields structure is being scratched back to zero

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[nadavL]

Hi Luo,

Sorry, it looks like I'm not explaining myself clearly enough.

There is a bug. The CSS works and is saved. That's great.

But the form setting and fields structure is being scratched back to zero. As if I'm starting a new form from scratch.
I now fixed the form again (4th time), and as I was working on it, in one of the times I saved it, it got reset again. All the fields returned to zero.

I can't keep rebuilding the form. Please check logs or anything else you need. There is a bug. Please help.

Thank you

[Luo Yang]

Hello,

Please provide detail steps to reproduce the same problem:

But the form setting and fields structure is being scratched back to zero.

How and where can I see the problem above?

Also point out the problem form URL, thanks

[nadavL]

Hi,
It's the same form you've been working on. The URL is hidden link.
The form is under Toolset > Post Forms > form for experiences add new (ID: 13530)

The steps I remember:
* I was simply working on the form, setting the fields, and each time I saved it and refreshed the frontend to see the results.
* I think the last thing I did was to add an HTML field, which was OK at first.
* Then I've made some changes to CSS for that specific field > Saved and then all the Settings and Fields got reset. The CSS remained as is.

Thanks

[Luo Yang]

I have tried these in your website:
1) Edit the post form "form for experiences add new" (ID: 13530)
Add some HTML content element just below the "Form message" element

2) Save the form

Test it in frontend and admin side, I don't see any field setting was reset

Please provide more detail steps to reproduce the same problem, and I see below JS errors in your website:

Uncaught TypeError: Cannot read properties of null (reading 'addEventListener')
    at yasr-editor-screen.js:1:12649
    at yasr-editor-screen.js:1:12706
yasr-editor-screen.js?ver=3.0.3:1 Uncaught TypeError: Cannot read properties of null (reading 'value')
    at yasr-editor-screen.js:1:7452
    at HTMLDocument.<anonymous> (yasr-editor-screen.js:1:7960)

Above JS errors are from another plugin "yet-another-stars-rating-premium", can you deactivate it, and test again?
And please check if there is any PHP errors in your website:
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/#php-debugging

[nadavL]

Thanks Luo,

I was unable to reproduce the problem so I can't give more detailed steps.

Regarding the JS error, I can't see it but maybe I'm not looking in the right place.

I've created the PHP logfile. I don't really understand the meaning of these lines, but hopefully, you will. Please see the attached image.

Thanks

[Luo Yang]

The PHP debug logs show some PHP notices, they are not PHP errors, and should not conduct the problem you mentioned above, please try as I mentioned above:
1) deactivate plugin "yet-another-stars-rating-premium", and test again
2) clear your browser cache and test again,
3) if the problem persists, provide detail steps to reproduce the same problem

[nadavL]

My issue is resolved now. Thank you!

[nadavL]

I'm not reopening the ticket but letting you know that this just happened again.

I've built the form about 4 hours ago, made some changes about an hour ago and it was all good (with the "yet-another-stars-rating-premium" activated).

Now, I've added a new field to this post type (Experiences) and when I opened the form to add the new field, the form fields are back to zero 🙁

[Luo Yang]

Is there any way to reproduce the same problem?
Can you provide detail steps?
Thanks