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[Resolved] Split: View settings don't persist

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This topic contains 50 replies, has 2 voices.

Last updated by Nigel 1 year, 7 months ago.

Assigned support staff: Nigel.

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#2050617

Hi Nigel,
thank you for your reply.

Ok, but I don't know and I don't have understood what is for the setting "not include the current page in results".

I have found another bug in the View Block. Into this content template, hidden link, I have a View Block where the result to be displayed is only in View Loop > Loop Template. Here the I have added a link. The original and temporary URL I have used is "hidden link", and I try to change it as definitive with "hidden link".
If I update the Content Template and I go out, the link works fine. But, if I reopen the Content Template and after I go out without changes, the URL returns to the original and temporary URL.

#2050625

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

I've taken a fresh copy of your site so I can update the existing version I have to keep it up to date.

I'll test updating the links in the View in that content template once I have it installed locally, although I notice on your server when I edit that template the View warns it returns no results.

#2050703

Hi Nigel,
ok.

Well, what I've done creating this View is to display a button "+" if the logged-in user hasn't created its own profile page.
If the profile page is created then the button is not displayed.

#2051519

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

I've checked the same on the locally installed copy of the site and I can't reproduce the problem.

I change the link to something else, update the Content Template, navigate away, edit the Content Template again, then navigate away without making changes or saving. When I go back to the Content Template again, the link I set in the first step is still the link, it hasn't reverted to the previous version.

I went back to your site to check if I can reproduce it there but the site is currently inaccessible, so I'll try again later.

#2052007

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

I went back to your site which was working, so I was able to perform the test, and when I save the template containing the View the link doesn't update at all. When I return to edit the template it still has the original value, I cannot change it.

It doesn't happen on my local copy of your site, only on your server.

I'm going to discuss with the developers at the meeting in the morning.

#2054197

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Screenshot 2021-05-13 at 14.34.13.png

Hi Francesco

I've been doing further testing trying to identify the problem.

I hadn't noticed before, but in the browser console there is an error when saving the template (Invalid post ID), which likely explains why the View is not getting correctly updated when saving the template. (There were a couple of other JS errors when loading the same page, and I temporarily disabled the Divi Icons and Ultimate Membership Pro plugins responsible during testing.)

Do you have a staging site where it is safe to conduct further tests? I need to disable all other plugins. I also need FTP access to be able to turn on debugging and check the debug logs, so let me set a private reply to get those from you.

#2054605

Hi Nigel,
I don't know if you are entered in the staging site, but in the content template where there is the issue in the main site, the URL present is the correct URL "hidden link"...

#2054679

The other issue I have in the Views is that I cannot deselect "Don't include the current page in the results" and "Show only filter options that would produce results".
If I deselect them and save the Content Template where the View is loaded, if I reload the Content Template the two options are selected again...

#2055087

I think that the issue comes into the WordPress Multisite.

My fear is that I have built the first version of the site as a single site and after I have migrated it into multisite following this guide hidden link and perhaps there may have been some problems in the database because some root folders have remained unchanged... I don't know.
But in the staging.otrantoporto.com the root folders are different too from the first version of the site and there all works fine...

#2055367

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

I see the same problem—that changes to the View settings do not persist—on the staging site.

I've been doing some basic debug steps, including disabling all plugins except Types and Blocks, but now the server is not responding very well, FTP is currently inaccessible and when trying to edit pages in the backend there are lots of 403 permissions errors, so I'll return to it later and try again.

#2055369

This is the issue I have on my server when more than 3 users try to access the sites built using both Divi and Toolset... Sigh!!!

#2055371

Now I have error 522

#2055395

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

I was able to go back in just now, but it's still not working well.

That is also when I have deactivated *all* plugins (including Toolset) and switched theme to twentytwentyone. If I go to edit a post in the backend, it makes many requests on the page and in the browser console you can see many of these are being rejected because of 403 permission errors.

To be clear what I've done:

- I came across PHP out of memory errors, so I edited wp-config.php to increase the memory settings to make more memory available, as well as add settings for the debug.log.
- I deleted all inactive plugins (so that when I deactivated other plugins, I knew which of them had been in use on the site).
- I deactivated all plugins except Types and Blocks, and switched theme to twentytwentyone
- I tried editing the Content Template and saving the changes when I ran into the 403 problems.

Currently all plugins are de-activated and it is still a problem editing normal posts.

#2055401

Well,
the hosting provider netsons.com now has some problems on all its servers...

#2055407

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

OK, I'll return to testing there later, thanks.