Skip Navigation

[Resolved] relationship migration failing

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: Asia/Karachi (GMT+05:00)

This topic contains 4 replies, has 2 voices.

Last updated by Steve 1 year, 6 months ago.

Assisted by: Waqar.

Author
Posts
#2457557
screenshot-tenpound.com-2022.09.14-16_09_37.png

Hi Im trying to create a new post relationship on a site i'm updating and when i go to the relationships tab im asked to update relationships that use the old storage.

When i run the process, it fails but no details are given except " the postmigration has started"

See the attached screen shot

Can you help me with this

#2457881

Waqar
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting us and I'd be happy to assist.

To troubleshoot this, I'll need to see how the old relationships are set up on your website.

Can you please share temporary admin login details in reply to this message? I'll also need your permission to download your website's clone, in case some database-level troubleshooting needs to be performed.

Note: Your next reply will be private and making a complete backup copy is recommended before sharing the access details.

regards,
Waqar

#2459095

Waqar
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thank you for sharing the access details.

I've downloaded the website's clone and will be running some tests on this. Will share the findings, as soon as this testing completes.

Thank you for your patience.

#2460613

Waqar
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thank you for waiting.

During testing on the website's clone, I was able to complete the relationship migration process. Here are the steps that I'll recommend:

1. Please make a complete backup copy of the website

2. Deactivate all plugins except Toolset Types and Views.

3. Start the relationship migration process and it should be completed in about 3-5 minutes.

4. After that you can enable the deactivated plugins.

Important note: Some hosts restrict the creation of new tables in the database. If the relationship migration process still fails, you can deploy your website's clone to a different server like localhost, complete the migration there and then migrate back that clone to your actual website.

#2460893

My issue is resolved now. Thank you! Thanks so much with all the other plugins off the migration went very smoothly

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.