High-DPI (retina) Apple displays made gallery images look soft: a 250 px image placed in a 250 px container was effectively upscaled (should be 500 px for 2× density).
Solution:
Use WordPress’s responsive images with srcset/sizes: upload originals at ≥2× the largest CSS display size; output images via standard (not CSS backgrounds) so WP generates srcset. In Toolset, use dynamic Image blocks or image shortcodes that output HTML (e.g., [types field="artwork-image" size="large" output="html"][/types] or [wpv-post-featured-image size="large"]), letting retina browsers pick higher-resolution candidates automatically.
The customer created WooCommerce archive pages using Toolset and wanted to display a widget in those archive pages only. They used the is_product_category() conditional wrapper, but the widget content did not appear on the front end. The customer was unsure if a different conditional wrapper was needed because the WooCommerce archive was created using Toolset.
Solution:
We suggested using the woocommerce_page_title hook to add the conditional, which worked in a similar setup. Additionally, we provided an alternative solution involving the creation of a custom shortcode [is_tax_sc] to check if the current page is an archive page of a specific taxonomy (in this case, 'product_cat'). This shortcode could then be used with Toolset’s conditional shortcode to display the widget only on the product archive pages. The customer later confirmed that the issue was resolved after switching from a Genesis page hook to a WooCommerce hook.
Problem:
The customer wants to have a different WooCommerce product archive template for each of their two categories. However, when attempting to add a filter to apply it to a category, they receive an error indicating that the filter cannot be applied.
Solution:
Taxonomy term filters are not supported on taxonomy archives, and the error received is expected behavior. For example, if on a taxonomy WordPress archive page (e.g., "my-tax"), the filter will not work on that page and will display a warning message.
As a workaround, the customer can create a view to display term archive page links:
Create a taxonomy view that lists terms of the custom taxonomy.
Display the term's archive page link with the shortcode [wpv-taxonomy-link].
Insert this taxonomy view into the taxonomy WordPress archive.
This allows users to click the links and be redirected to the corresponding term's archive page.
We document known issues and their solutions in Toolset errata. Save time by checking there first and seeing if what you are facing is a known issue. This list is kept short. We do our best to resolve all known issues with every release of Toolset plugins.
Support Policy
Toolset staff will help you use the Toolset plugins correctly, provide any information you need, help troubleshoot problems and advice on best-practices.
Please make sure to issue only one topic per each support ticket.
