Hello. Thank you for contacting the Toolset support.
First of all - After checking to debug information you shared with us, I found that you are using outdated Toolset plugins. We always recommend running your site with latest stable release plugin version.
We publish the Types 3.0 with the new many to many relationships and we have added the number of new features to this major release almost a year ago.
Before you update the Toolset plugins to latest official release version:
*** Please make a FULL BACKUP of your database and website.***
Please try to follow the following steps.
- Deactivate and Delete all Toolset plugins from the plugins page
- Download the latest Toolset Types plugins from your accounts page:
=> https://toolset.com/account/downloads/
- Upload and activate Types plugin using plugins page
HI Minesh, yes, but i need this plugin versions to load the site in this version. All is good, but this only issue is wrong. I have a ticket from 7 month ago about this.
+
But i need help. 😉
Well - I checked again by adding the custom filed filter as radio button and when I select the radio button it still displayed the correct results. Please check the following screenshot as proof:
=> hidden link
Again, I would recommend you to take the decision to update the plugins sooner or later, as more delay may affect your site more and it might be get broken. We also removed Types from WordPress, please check the following blog post:
=> https://toolset.com/2019/04/toolset-types-removed-from-wporg/
I just wanted to check your view settings now and for that I need access details and I will try to build view with the same settings you have and try to reproduce the issue.
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.
I have set the next reply to private which means only you and I have access to it.
Well - thank you for sharing access details but when I try to access wp-admin it ask me for authorization access.
Can you please share authorization access details.
In addition to that, with your last reply, you added that you have issue with the content template but first we will try to solve your original issue of the count.
I have set the next reply to private which means only you and I have access to it.
Iv'e created the following test view that queries same post type:
=> hidden link
I've added the above view to a new test page here:
=> hidden link
[wpv-view name="toolset-test-view" wpvprchildof="5395"] 5395 is the parent post ID
Now, when you check on frontend:
=> hidden link
- By default it displays 24 results
- now, click on radio button 2 and you will see that it will display 5 post entries and count also displayed as 5
Please check the following screenshot:
=> hidden link
What I noticed is that when you are displaying the view with slider on your original page:
=> hidden link
Slider skips the first entry, so first entry is not rendered by slider. That is why you see 4 boxes with slider but acutally view is returning 5 results as you noticed with test page I've created here:
=> hidden link
Strange thing is that, it does render the results if you switch your filter to work with submt button (no ajax), so on your original page the issue is on filter slider does not able to render the first entry. I do not see the issue is from the view.
Yes - but you need to write that custom jQuery code as required and check if that helps I already pinpoint you what's going on with your setup and your custom slider and why its not working.
