[Closed] No paragraphs in product description when Toolset Blocks is active

[Author]

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[Stina]

1. I've used Toolset Blocks on a woocommerce site. The problem is that all paragraph tags are gone in the product description. If I deactivate Toolset Blocks, it works, but all my layout is gone. I've deactivated all other plugins, they have no inpakt.

2. When I use the Custom Product Tabs Manager and make a new product Tab, "Sagt om boken" and put in a field I've made with Toolset. It shows two pages of nonsense code before the actual content. It ends with =
toolsetCommonEs.styleToHead().

What has gone wrong?

hidden link

Thank you!
Stina

[Waqar Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)]

Hi Stina,

Thank you for contacting us and I'd be happy to assist.

1. We've recently identified and reported this issue with the product description formatting. I don't have any time estimate to share at the moment, but, you can use the code snippet from this errata page to fix this:
https://toolset.com/errata/paragraphs-and-line-breaks-missing-from-product-description-when-using-product-tabs-block/

2. Can you please share temporary admin login details, for the website where this issue can be seen? I'll be in a better position to troubleshoot and suggest the next steps, accordingly.

Note: Your next reply will be private and making a complete backup copy is recommended before sharing the access details.

regards,
Waqar

[Waqar Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)]

Thank you for sharing the admin access details.

From the initial troubleshooting, it looks like some third-party plugin or theme is applying extra content filters to the tab added by the "Custom Product Tabs Manager" plugin.

As a quick fix, I've included the following custom CSS code in the CSS editor of the template "Template for Produkter", which hides this extra content:

.get_custom_product_tab_data .tces-js-style-encoded {
display: none;
}

To troubleshoot this further, I'll suggest testing with all extra plugins disabled (i.e. other than Toolset, WooCommerce, and Custom Product Tabs Manager) and default themes like Twenty Twenty-One.

If it's fixed, you can start adding the disabled items, one by one, to narrow down to a possible conflicting one.

I hope this helps and let me know how it goes.