1. I've used Toolset Blocks on a woocommerce site. The problem is that all paragraph tags are gone in the product description. If I deactivate Toolset Blocks, it works, but all my layout is gone. I've deactivated all other plugins, they have no inpakt.
2. When I use the Custom Product Tabs Manager and make a new product Tab, "Sagt om boken" and put in a field I've made with Toolset. It shows two pages of nonsense code before the actual content. It ends with =
toolsetCommonEs.styleToHead().
What has gone wrong?
hidden link
Thank you!
Stina
Hi Stina,
Thank you for contacting us and I'd be happy to assist.
1. We've recently identified and reported this issue with the product description formatting. I don't have any time estimate to share at the moment, but, you can use the code snippet from this errata page to fix this:
https://toolset.com/errata/paragraphs-and-line-breaks-missing-from-product-description-when-using-product-tabs-block/
2. Can you please share temporary admin login details, for the website where this issue can be seen? I'll be in a better position to troubleshoot and suggest the next steps, accordingly.
Note: Your next reply will be private and making a complete backup copy is recommended before sharing the access details.
regards,
Waqar
Thank you for sharing the admin access details.
From the initial troubleshooting, it looks like some third-party plugin or theme is applying extra content filters to the tab added by the "Custom Product Tabs Manager" plugin.
As a quick fix, I've included the following custom CSS code in the CSS editor of the template "Template for Produkter", which hides this extra content:
.get_custom_product_tab_data .tces-js-style-encoded {
display: none;
}
To troubleshoot this further, I'll suggest testing with all extra plugins disabled (i.e. other than Toolset, WooCommerce, and Custom Product Tabs Manager) and default themes like Twenty Twenty-One.
If it's fixed, you can start adding the disabled items, one by one, to narrow down to a possible conflicting one.
I hope this helps and let me know how it goes.
