Skip Navigation

[Resolved] Issue with a map

This thread is resolved. Here is a description of the problem and solution.

Problem: The user encounters an issue with Toolset Maps. The map does not work at all.

Solution: It turns out to be a compatibility issue with the Google Translator plugin. This has been fixed in Toolset code since then.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

This topic contains 19 replies, has 2 voices.

Last updated by Jamal 1 month, 3 weeks ago.

Assigned support staff: Jamal.

Author
Posts
#2094315

Hi Jamal,

Okay thanks I will try the thing with the containers.

Regarding installing the plugins on the test site: Sorry but how do I access the test site? Might be me who is stupid but where is it? 🙂

#2094319

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

My apologies, I forget to share the one-click-login link to our test site. Just click on the following link and you would be logged in as an Administrator. Then install the required plugins and try to add a map to a page. If the issue is reproduced, we can confirm it is a bug. If it is not, I'll try to find the differences and understand them better.
hidden link

Thank you for your collaboration.

#2094487

It's okay - I just installed the 3 plugins for you

#2095917

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

On this test site, the issue was reproduced with only the Google Language Translator plugin. This is different from the copy of your website when I had to activate 3 plugins to reproduce the issue. I'll check it further and get back to you.

Our developers have already fixed a similar issue, with the same error, that was reported for two other plugins, both use Google Translate.
- https://toolset.com/forums/topic/toolset-maps-conflicts-with-jetpacks-google-translate-widget/
- https://toolset.com/forums/topic/google-maps-doesnt-load-when-google-translate-is-included-on-the-page/

I am reporting this case too, to our 2nd tier for another evaluation. I'll get back to you as soon as possible.

#2099977

Hi Jamal,
Okay cool thanks - is there a way to let the ticket stay open? The robot says it will close soon

#2099987

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Of course. I am setting it as escalated to the 2nd Tier, which will keep it open until we got feedback about the release.

#2103585

Hi Jamal, any news?

#2103587

Would it be possible for me to disable som plugins temporarily until you guys fix the issue? If yes, which plugin? The google translate one?

#2104583

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Hello there,

The issue has been fixed in the development version. However, the plugins are not published yet.

As of now, the issue happens with multiple plugins that use the Google Translate services/API. In your case, it is the Google Language Translator plugin.

I'll set this ticket as fixed in the next release, so I can check it when the plugins are published and I will update here.

#2104601

Hi Jamal,

When will the plugins be released? I will deactivate the plugin for now then and then when the release is out i will activate it again. That should work right?

#2104731

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Deactivating the plugin should work to recover the maps' features.

I don't know exactly when the release will be published, but it is coming in a few days. However, the devs may halt the publishing at the latest moment if they judge it still needs testing or it should wait for other fixes.

Anyway, once the release is published, I'll give it another try to make sure that's working as expected, and I'll inform you about it.

#2105111

Thanks you Jamal - you can just login and activate the plugin again and do the test

#2125547

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Hello Mai, I just want to let you know that this issue was fixed in last week's update. ** Please make a full backup before updating the plugins on your website. **

I confirmed that the issue was fixed on a new site, you can check it here hidden link

#2128169

Hi Jamal,
Okay thanks! I will try and activate the translate plugin again and see what happens.

#2128173

Hi again Jamal,

when i activate the translate plugin the map still won't work. If the plugin is deactivated the map works fine. I deactivated the plugin again. Can you please help?