Issue with a map

This thread is resolved. Here is a description of the problem and solution.

Problem:
The user encounters an issue with Toolset Maps. The map does not work at all.

Solution:
It turns out to be a compatibility issue with the Google Translator plugin. This has been fixed in Toolset code since then.

This support ticket is created 2 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

This topic is split from https://toolset.com/forums/topic/frontend-containers-and-map-not-working/

Sun	Mon	Tue	Wed	Thu	Fri	Sat
9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	-	-	9:00 – 13:00
14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	-	-	14:00 – 18:00

Supporter timezone: Africa/Casablanca (GMT+01:00)

Tagged: Toolset Blocks, Toolset Maps, Views plugin

This topic contains 19 replies, has 2 voices.

Last updated by Jamal 2 years, 8 months ago.

Assisted by: Jamal.

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Author

Posts

July 30, 2021 at 1:10 pm #2129715

Jamal

Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Sure, please allow me temporary access to check it closely. I need to refresh my memory about your website.
Your next reply will be private to let you share credentials safely. Please make a database backup before sharing credentials.

July 31, 2021 at 9:44 am #2130277

maiS

HI Jamal,

Thanks for getting back to me. Of course! here you go!

August 2, 2021 at 9:16 am #2131359

Jamal

Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Hello Mai,

The issue is still reproducible on your website because the Toolset plugins are not updated yet. Check this screenshot hidden link

**Please take a full backup before updating the plugins. ** Or confirm that you have a backup and I'll perform the update. Let me know if the issue still appears after the update.

August 2, 2021 at 10:21 am #2131409

maiS

Oh my gosh, i am sorry Jamal - i updated the plugins and it seems like the bug is fixed now! Thanks 🙂

August 2, 2021 at 10:48 am #2131423

Jamal

Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Awesome. I am glad we could help. So, I am going to mark this ticket as resolved. Feel free to open a new ticket for any other question/request.

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This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.