I am trying to:
I want manage user role access. When I edit capability settings to an existing role or a custom role I created, users under the affected role can't log into site admin and get HTTP ERROR 500. The particular settings are related to Pages access.
I was using another user role access plugin in conjunction with Toolset Access plug. After realizing the problem, I turn off the other potential conflicting plugin and still get access error. After elimination process, I find that by disabling Toolset Access plugin, the problem goes away.
Hello,
The problem you mentioned above is abnormal, please check these:
1) Make sure you are using the latest version of Toolset Access plugin, you can download it here:
https://toolset.com/account/downloads/
2) In case it is a compatibility problem, please deactivate other plugins, and switch to wordpress default theme 2019, deactivate all custom PHP code, and test again
3) Also check if there is any PHP/JS error in your website:
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/
4) If the problem still persists, please provide database dump file(ZIP file) of your website, also point out the problem page URL, I need to test and debug it in my localhost, thanks
https://toolset.com/faq/provide-supporters-copy-site/
Thanks for the quick response.
It sounds like this will take a good few hours to narrow down the cause as the possibility can be in many places. I'm under a tight deadline. To immediately resolve the issue, I'm using another plugin, which works fine, for similar functions and have to disable Toolset Access plugin.
/ Steven
Please let me know if you need more assistance, you can duplicate your website to another website, and get the PHP debugs logs as I mentioned above:
https://toolset.com/forums/topic/http-error-500-2/#post-1234623
500 error means there are some PHP errors in your website, it is helpful to debug this problem.
