Duplicated content template not editable

This support ticket is created 3 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

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Tagged: Content Templates, Toolset Blocks, Views plugin

This topic contains 8 replies, has 2 voices.

Last updated by Waqar 3 years, 7 months ago.

Assisted by: Waqar.

Author

Posts

January 19, 2021 at 8:24 am #1910263

fabriceS

Good morning Waqar !

I hope you're going well ?
Here's a new issue I have on my side...
I duplicate a Content Template but I'm unable to modify anything as it didn't display when I try to edit it.

The issue is present on the CT "TEMPLATE Properties Montagne - v4 " wichh is a exact duplicate of "TEMPLATE Properties Montagne - v3".

Can you please take a look ?

January 19, 2021 at 9:08 am #1910323

January 20, 2021 at 8:46 am #1911665

fabriceS

Hi Waqar

Google Maps issues are solved now but didn't change anything on my editable issue...

January 21, 2021 at 10:46 am #1913113

Waqar

Thanks for sharing the update.

I'm afraid, I couldn't find anything specific in the content template, that would result in the breaking duplicate copy.

Do I have your permission to download a clone of the website, to investigate this on a different server?

January 21, 2021 at 10:45 pm #1913873

fabriceS

Hi Waqar !
Of course you can 😉

Thanks a lot for your help.

Best regards,

Fabrice

January 25, 2021 at 7:58 am #1917139

Waqar

Thank you for the permission and I've downloaded a clone of the website.

I'll need to perform some troubleshooting around this template and will share my findings, once it completes.

Thank you for your patience.

January 28, 2021 at 5:04 am #1921297

Waqar

Hi Fabrice,

Just wanted to let you know that, I'm still working on the investigation of this content template duplicate issue and will be able to share an update, in a couple of hours.

regards,
Waqar

January 29, 2021 at 3:46 pm #1923961

Waqar

Thank you for waiting.

I apologize for the delay as this investigation turned out more complex and time consuming than I initially anticipated.

It turns out that if a content template includes a Toolset Form through a "Form" block and it is duplicated, then the new copy is not editable.

I've shared these findings with the concerned team for further review.

For now, a workaround can be to remove the Form block from the content template "TEMPLATE Properties Montagne - v3" and instead include the same form through the "cred_form" shortcode, in a "Fields and Text" block:
( ref: https://toolset.com/documentation/programmer-reference/forms/cred-shortcodes/#cred_form )


[cred_form form="info-request-form-vertical"]

January 29, 2021 at 5:18 pm #1924181

fabriceS

My issue is resolved now. Thank you!

April 19, 2021 at 6:56 am #2025855

Waqar

Hi,

The fix for this issue has been covered in the latest release of Toolset Blocks and Views plugins (versions 1.5 and 3.5).

You're welcome to update and let us know through a new ticket, in case you still experience something out of place.

regards,
Waqar