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[Resolved] Custom Fields Not Displaying

This support ticket is created 3 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 5 replies, has 2 voices.

Last updated by JoelK2744 3 years, 1 month ago.

Assisted by: Luo Yang.

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#1982625

Hello, custom fields have stopped working for me. I add a new field group with fields and assign it to a custom post type and it doesn't display in the backend. Older field groups are still displaying fine.

I have disabled all other plugins and tested on default WordPress theme and the issue remains.

Thanks

#1982763

Also noticed that the editor is no longer saving the position of moved custom field groups...could this be something to do with WordPress 5.7 which the site has recently been upgraded to?

#1983283

Hello,

The problem you mentioned above is abnormal, Toolset plugins should work with WP 5.7, please check these:
1) Make sure you are using the latest version of Toolset plugins, you can download them here:
https://toolset.com/account/downloads/

2) In case it is a compatibility problem, please deactivate all other plugins(Especially some cache plugins), and switch to WordPress default theme 2021, and test again

3) Also check if there is any PHP/JS error in your website:
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/

#1983427

Thanks Luo, after a bit more investigation yesterday I worked out it does seem to be some sort of caching issue (even though I haven't got caching enabled on the site or via plugin), if I force flush the cache at server level (even though it's not meant to be on) the custom field appears. This wasn't necessary before which makes me think something must have changed with 5.7 but it may be some incompatibility between 5.7 my hosting and Toolset. I don't see any obvious errors and have tried with no other plugins activated and with default 2021 theme. I can live with that and just need to remember to force flush the cache each time a custom field is added.

However, the custom fields position/order in the editor definitely seems to be down to 5.7, I have tested on a local install using just Toolset and default 2021 theme, the changes to the custom field position in the editor are not saved with 5.7, when I try it with 5.6.2 it works fine.

I understand there was a major jQuery update with 5.7.

Thanks

New threads created by Luo Yang and linked to this one are listed below:

https://toolset.com/forums/topic/the-custom-fields-position-order-in-the-editor/

#1983471

I assume the original question of this thread is resolved, for other new questions, please check the new thread here:
https://toolset.com/forums/topic/the-custom-fields-position-order-in-the-editor/

#1983513

My issue is resolved now. Thank you!

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.