Contact Form Submitted to User Accounts in Directory

This support ticket is created 3 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Tagged: Content-submission forms, Forms with post relationships, Post-relationship, Setting up custom fields, Toolset Forms, Types fields API, Types plugin

This topic contains 21 replies, has 2 voices.

Last updated by nicoleR-3 3 years, 5 months ago.

Assisted by: Christian Cox.

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Author

Posts

June 14, 2021 at 7:47 pm #2088691

Christian Cox

Okay first I recommend activating a plugin to monitor all wp_mail activity, for example:
https://wordpress.org/plugins/wp-mail-logging/

After activating the plugin, edit the Form notification and use the "send a test email" feature to try sending an email to a known email address. Then try submitting the Form again to trigger the automatic notification.

Then you can go to wp-admin > Tools > WP Mail Log to check the status of those two emails. If there is an error, you can hover your mouse over the error icon to get more information about the error. Let me know what you find out.

June 14, 2021 at 7:49 pm #2088703

nicoleR-3

Okay. I will give that a try. Though I know the form was originally sending because I sent notifications to myself when I first set it up.

June 14, 2021 at 7:59 pm #2088737

Christian Cox

Okay I'll stand by for your updates. The logged email headers should help identify the problem.

June 14, 2021 at 8:13 pm #2088831

Christian Cox

Can you take a screenshot showing the custom code snippet in Toolset > Settings > Custom code, and another screenshot showing the Mail Log dashboard so I can see the email headers?

June 14, 2021 at 10:51 pm #2088961

nicoleR-3

Screenshot 2021-06-14 at 15-48-44 WP Mail Log ‹ Dressage Connect — WordPress.png

Screenshot 2021-06-14 at 15-49-27 Settings ‹ Dressage Connect — WordPress.jpg

Here you go.

June 14, 2021 at 11:15 pm #2089009

Christian Cox

Looks like the snippet is Inactive in Toolset > Settings > Custom Code. Sometimes I have to refresh the page and click Activate twice to get a snippet to activate, please try again.

June 14, 2021 at 11:48 pm #2089023

nicoleR-3

Thanks! I just figured that out. Once activated, the emails are going through.

My issue is resolved now. Thank you!

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