I created content template and use it with some layouts.
Now I can't find it in list of content templates in back end. But I still see it in Fields and Views. So, why it like this and how could I edit this content template again?
Hi,
Thank you for contacting us and I'd be happy to assist.
To troubleshoot this, I'll need access to the website's admin area.
Can you please share temporary admin login details, along with the name of that missing content template?
Note: Your next reply will be private and please make a complete backup copy, before sharing the access details.
regards,
Waqar
Thank you for sharing the admin access.
I can confirm that the "enrollmentapplicationtemplate" content template is available when using the "Fields and View" button, but it doesn't show in the content template list.
Can you please share a clone/snapshot of your website, so that I can investigate this in more detail on a different server?
( ref: https://toolset.com/faq/provide-supporters-copy-site/ )
Note: I've set your next reply as private again.
First, I apologize for the delay in getting back on this, as we had an unusually busy queue over the weekend.
When I tried to download the backup, it is asking for request access approval.
Can you please grant that access request so that I can deply the backup and troubleshoot accordingly?
There is something with google limitations.
I updated initial link, please try again.
Hello,
Waqar is on vacation, I will take care this thread.
I can download the file you provided above, but the database dump file "mysql-database-backup.sql" is empty, please provide your website database dump file again, private message box enabled.
Thanks
The file you provided is 404 error, please put the database dump file in your own google drive disk, share the link, private message box enabled again, thanks
Thanks for the details, I can download the file, will update here if find anything.
I have tried to import the database dump file you provided into my localhost, but get a lots of errors, for example:
ERROR 1366 (22007) at line 2967906 in file: 'localhost-2.sql': Incorrect string value: '\x93 \xD1\x81\xD0\xB0...' for column 'post_content' at row 1
ERROR 1366 (22007) at line 2967989 in file: 'localhost-2.sql': Incorrect string value: '\x93 \xD0\xBE\xD0\xB1...' for column 'post_content' at row 1
ERROR 1366 (22007) at line 2968002 in file: 'localhost-2.sql': Incorrect string value: '\x93 \xD0\xBA\xD1\x83...' for column 'post_content' at row 1
ERROR 1366 (22007) at line 2968009 in file: 'localhost-2.sql': Incorrect string value: '\x93 \xD0\xBA\xD1\x83...' for column 'post_content' at row 2
ERROR 1366 (22007) at line 2968013 in file: 'localhost-2.sql': Incorrect string value: '\x93 4 \xD0\xB3...' for column 'post_content' at row 1
ERROR 1366 (22007) at line 2968016 in file: 'localhost-2.sql': Incorrect string value: '\x93 4 \xD0\xB3...' for column 'post_content' at row 1
ERROR 1366 (22007) at line 2968022 in file: 'localhost-2.sql': Incorrect string value: '\x93 \xD0\xBE\xD0\xB4...' for column 'post_content' at row 1
ERROR 1366 (22007) at line 2968029 in file: 'localhost-2.sql': Incorrect string value: '\x93 \xD0\xBA\xD0\xB0...' for column 'post_content' at row 1
ERROR 1366 (22007) at line 2968038 in file: 'localhost-2.sql': Incorrect string value: '\x93 \xD1\x8D\xD1\x82...' for column 'post_content' at row 1
ERROR 1366 (22007) at line 2968064 in file: 'localhost-2.sql': Incorrect string value: '\x93 \xD0\xB7\xD0\xB0...' for column 'post_content' at row 1
So it is not possible to debug on such a sql file, please follow duplicator document to make the database dump file:
hidden link
Then put it into your own google drive disk, and share the link again. thanks
I have tried to import the database dump file again, but still get lots of Mysql errors, see screenshot: mysql-error.JPG.
After import, there are some WordPress database tables missing, however, I can find the content template "EnrollmentApplicationTemplate" in database table wp_posts, it's post ID is "1164227", so you can edit it in your website with below URL:
hidden link
And there is known issue when you use WPML plugin:
If you create a content template with other languages than default WPML language, it will not display in the content template lists, you will need to edit the content template where you create it, is it the same problem in your website? do you have any clue to reproduce the problem?
Since your database dump file is not valid for debug, and I have checked the credentials you provided above, but get this error message:
Похоже, что такой страницы не существует. Может быть попробуете поискать?
If you still need assistance for it, please provide a valid credentials in below private message box. thanks
Yes, I think this is the same problem - I think I created these content templates with other than main language.
So, I created already several templates with other languages - how exactly could I edit them? Only by finding their id?
And do you have any timeline for fixing this issue with WPML?
I can login your website with the credentials you provided above but using URL:
hidden link
And have done below modifications in your website:
1) Dashboard-> WPML-> Settings-> Multilingual Content Setup, in section "Post Types Translation", enable option "Translatable - only show translated items" for post type "Content Templates (view-template)"
2) Dashboard-> Toolset-> content templates, search with title: EnrollmentApplicationTemplate
I can see it in the result, see my screenshot: EnrollmentApplicationTemplate.JPG
Please test again, check if it is fixed. Thanks
More help:
https://wpml.org/documentation/translating-your-contents/page-builders/#translating-toolset-templates-designed-using-page-builders
My issue is resolved now. Thank you!
