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This topic contains 50 replies, has 3 voices.

Last updated by Christopher Amirian 1 year, 2 months ago.

Assisted by: Christopher Amirian.

Author
Posts
#2497993

Christopher Amirian
Supporter

Languages: English (English )

Hi there,

I checked and there is no progress on the issue that you have on your website.

Please consider that the issue is happening only on your installation on your server.

The latest version of Toolset fixed all the issues in WYSIWYG Editor for all the customers.

The issue for your instance is that the same codebase with exact same copy of the website you have works on another server and our local installations.

It only does not work on your server.

We do our best here to see what is the issue on your server.

Thanks.

#2498705

"It only does not work on your server."

What should I do? How do I figure this out? Please help me.

#2500009

Christopher Amirian
Supporter

Languages: English (English )

Hi there,

We are doing our best to know why this is happening on your server.

Is it a setting on your server or another thing, we could not find anything so far.

This is not a formal suggestion, but a personal one: If it is possible for you, please change your website server and see if it works ok there, if yes, keep using the new server.

But the dev team is working on this and I will update you if I have news.

Thanks.

#2515747

Christopher, it's been 6 months. Can you upgrade this ticket so I get some help? Thank you.

#2518067

Christopher Amirian
Supporter

Languages: English (English )

Hi there,

I asked for the update.

Thanks.

#2518069

Christopher Amirian
Supporter

Languages: English (English )

Hi there,

I asked for the update.

Thanks.