Skip Navigation

[Escalated to Compatibility team] Body post field truncated

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

This topic contains 50 replies, has 3 voices.

Last updated by Christopher Amirian 1 year, 2 months ago.

Assisted by: Christopher Amirian.

Author
Posts
#2405733

Christopher Amirian
Supporter

Languages: English (English )

Hi there,

I see thank you.

Is your website below 1 Gigabyte? If yes, we can give you the means to duplicate your website to our server, then we might be able to do the troubleshooting better there.

Thanks.

#2406453

Sorry, Christopher, it's 6 gigs.

#2406595

Okay Christopher, got debug turned on via my host.

#2406845

Christopher Amirian
Supporter

Languages: English (English )

Hi there,

Thank you very much. Whatever you did it fixed the issue of adding a new WYSIWYG field.

I added a new one and called it "blabla" and it works ok.

So this is specifically happening for that specific field which you use.

I asked the second-tier support to take a look into this and see if they can find a clue about that.

Thank you.

#2407377

I didn't do anything. The problem remains on my production site.

#2407387

Okay, I updated staging from live site and now it's body post is truncated on staging again.

Whatever you did is the thing that fixed it. Can you help?

#2407529

Christopher Amirian
Supporter

Languages: English (English )

Hi there,

We checked the website and duplicated it to the local machine and it is working ok there. So there is something on your server that causes the issue that we could not identify.

We offer two workarounds:

1. Downgrade Toolset Types to "Types 3.4.15 (available in the changelog from the account downloads page)"

2. Add an additional Wysiwyg item and do the following:

I did the steps below on the staging website where you gave the login info.

- I added a new Wysiwyg field and called it "blabla".
- Went to Toolset > Custom Fields and scrolled down to click the Field Control button.
- Assigned the "blabla" field to all the groups that the BODY field is assigned.
- Went to each field group and made sure that the blabla field is before the body field (moved blabla up or down to be just before blabla and save the group).
- Added the code below to the functions.php of your theme to hide the blabla field:

add_action('admin_head', 'hide_blabla');
function hide_blabla() {
	echo '<style>div[data-wpt-id="wpcf-blabla"] {display: none;}</style>';
}

Now if you check the staging website, the body field works ok.

Thank you.

#2407737

Christopher Amirian
Supporter

Languages: English (English )

Hi there,

We removed the workaround and the second-tier escalated the issue to the dev team so that they can take a look,

Kindly keep the staging website active while the dev team is working on this.

Thanks.

#2408071

Hi Christopher. I downloaded Types 3.4.15 to my production site and now the body field is fine. Thanks for that.

If I were to ask tech on my host to fix permissions, what exactly would I ask them to do?

Thanks.

#2408339

Christopher Amirian
Supporter

Languages: English (English )

Hi there,

I doubt it is a permission issue. Let's wait for the dev guys and see what they suggest and I will update you here.

Thanks

#2408341

Christopher Amirian
Supporter

Languages: English (English )

If you need information about the standard permissions in WordPress:

https://wordpress.org/support/article/changing-file-permissions/

#2412729

Any update on the dev team? Thank you!

#2412969

Christopher Amirian
Supporter

Languages: English (English )

Hi there,

I do not have any updates at the moment. I will surely get back to you as soon as I have an update.

Thank you.

#2417939

It's been 2 weeks since the dev team got this. ???

#2419145

Christopher Amirian
Supporter

Languages: English (English )

Hi there,

I checked the issue tracker and there is no new update at the moment.

I will give an update as soon as I have one.

I am not sure if the downgrading is an option for you but if needed, you can do that by checking the changelog here:

https://toolset.com/download/toolset-types/#changelog

Thanks.