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[Resolved] Blank screen when editing existing pages with views.

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This topic contains 8 replies, has 2 voices.

Last updated by Waqar 2 months, 2 weeks ago.

Assisted by: Waqar.

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#2694437

I am trying to: Edit a Page that has a view embedded. (hidden link)

Link to a page where the issue can be seen:
hidden link

I expected to see:
The block editor etc. Not an empty screeen.

Instead, I got:

wpdebug gives the following
text/x-log debug.log ( ASCII text )
[25-Apr-2024 14:56:45 UTC] PHP Warning: Undefined array key "name" in (PRIVATE)/public_html/wp-admin/includes/class-wp-plugin-install-list-table.php on line 523
[25-Apr-2024 14:56:45 UTC] PHP Warning: Undefined array key "short_description" in (PRIVATE)/public_html/wp-admin/includes/class-wp-plugin-install-list-table.php on line 526
[25-Apr-2024 14:56:45 UTC] PHP Warning: Undefined array key "version" in (PRIVATE)/public_html/wp-admin/includes/class-wp-plugin-install-list-table.php on line 539
[25-Apr-2024 14:56:45 UTC] PHP Warning: Undefined array key "author" in (PRIVATE)/public_html/wp-admin/includes/class-wp-plugin-install-list-table.php on line 543
[25-Apr-2024 14:56:45 UTC] PHP Warning: Undefined property: stdClass::$slug in (PRIVATE)/public_html/wp-admin/includes/plugin-install.php on line 481
[25-Apr-2024 14:56:45 UTC] PHP Warning: Undefined property: stdClass::$slug in (PRIVATE)/public_html/wp-admin/includes/plugin-install.php on line 482
[25-Apr-2024 14:56:45 UTC] PHP Warning: Undefined property: stdClass::$slug in (PRIVATE)/public_html/wp-admin/includes/plugin-install.php on line 495
[25-Apr-2024 14:56:45 UTC] PHP Warning: Undefined property: stdClass::$version in (PRIVATE)/public_html/wp-admin/includes/plugin-install.php on line 496
[25-Apr-2024 14:56:45 UTC] PHP Warning: Undefined property: stdClass::$version in (PRIVATE)/public_html/wp-admin/includes/plugin-install.php on line 498
[25-Apr-2024 14:56:45 UTC] PHP Warning: Undefined property: stdClass::$slug in (PRIVATE)/public_html/wp-admin/includes/plugin-install.php on line 952
[25-Apr-2024 14:56:45 UTC] PHP Warning: Undefined property: stdClass::$slug in (PRIVATE)/public_html/wp-admin/includes/plugin-install.php on line 1037
[25-Apr-2024 14:56:45 UTC] PHP Warning: Undefined array key "slug" in /home (PRIVATE)/wp-admin/includes/class-wp-plugin-install-list-table.php on line 561
[25-Apr-2024 14:56:45 UTC] PHP Warning: Undefined array key "icons" in (PRIVATE)/public_html/wp-admin/includes/class-wp-plugin-install-list-table.php on line 581
[25-Apr-2024 14:56:45 UTC] PHP Warning: Trying to access array offset on value of type null in (PRIVATE)/public_html/wp-admin/includes/class-wp-plugin-install-list-table.php on line 581
[25-Apr-2024 14:56:45 UTC] PHP Warning: Undefined array key "version" in / (PRIVATE)/public_html/wp-content/plugins/genesis-layout-extras/includes/admin/classes/ddwlib-plir/ddwlib-plugin-installer-recommendations.php on line 485
[25-Apr-2024 14:56:45 UTC] PHP Warning: Undefined array key "last_updated" in (PRIVATE)/public_html/wp-admin/includes/class-wp-plugin-install-list-table.php on line 596
[25-Apr-2024 14:56:45 UTC] PHP Warning: Undefined array key "slug" in (PRIVATE)/public_html/wp-admin/includes/class-wp-plugin-install-list-table.php on line 598
[25-Apr-2024 14:56:45 UTC] PHP Warning: Undefined array key "rating" in (PRIVATE)/public_html/wp-admin/includes/class-wp-plugin-install-list-table.php on line 688
[25-Apr-2024 14:56:45 UTC] PHP Warning: Undefined array key "num_ratings" in (PRIVATE)/public_html/wp-admin/includes/class-wp-plugin-install-list-table.php on line 690
[25-Apr-2024 14:56:45 UTC] PHP Warning: Undefined array key "num_ratings" in /home/cpleaca/public_html/wp-admin/includes/class-wp-plugin-install-list-table.php on line 694
[25-Apr-2024 14:56:45 UTC] PHP Warning: Undefined array key "active_installs" in (PRIVATE)/public_html/wp-admin/includes/class-wp-plugin-install-list-table.php on line 705
[25-Apr-2024 14:56:45 UTC] PHP Warning: Undefined array key "active_installs" in (PRIVATE)/public_html/wp-admin/includes/class-wp-plugin-install-list-table.php on line 712
[25-Apr-2024 14:56:45 UTC] PHP Warning: Undefined array key "active_installs" in (PRIVATE)/public_html/wp-admin/includes/class-wp-plugin-install-list-table.php on line 715
[25-Apr-2024 14:57:28 UTC] PHP Warning: Undefined variable $slug in (PRIVATE)/public_html/wp-content/plugins/ultimate-blocks/includes/Version_Sync_Manager.php on line 117
[25-Apr-2024 14:57:30 UTC] PHP Warning: Undefined array key "plugin" in (PRIVATE)/public_html/wp-content/plugins/ninja-forms/includes/Integrations/EDD/class-extension-updater.php on line 189
[25-Apr-2024 14:57:30 UTC] PHP Warning: Undefined array key "plugin" in (PRIVATE)/public_html/wp-content/plugins/ninja-forms/includes/Integrations/EDD/class-extension-updater.php on line 189

#2694575

Hi,

Thank you for contacting us and I'd be happy to assist.

I don't see any fatal error in the log data and these are all just warnings, which shouldn't be causing the white/blank screen.

To troubleshoot this, I'll suggest the following steps:

1. Make sure that WordPress, active theme, and plugins are all updated to the latest versions.

2. It would be interesting to test this with all non-Toolset plugins disabled and a default theme like Twenty Twenty-One.

If it's fixed, you can start adding the disabled items, one by one, to narrow down to a possible conflicting one.

3. In case the issue persists, I'll need to see how this page and Toolset plugins are set up in the admin area. You're welcome to share temporary admin login details, in reply to this message.

Note: Your next reply will be private and making a complete backup copy is recommended before sharing the access details.

regards,
Waqar

#2695021

Hello.

I saw that you were on the site this morning. Is there an update for this? Do you still need access?

What is the next step here?

Thanks,

Dave
(dpettitt@cplea.ca)

#2695037

Hi Dave,

Thank you for sharing the access details.

I have a similar report from another user, even though the error on that website is different than yours. The issue is still not reproducible on a clean test website.

Do I have your permission to download your website's clone and test this on a different server? This will help in narrowing this down and comparing it with the other user's website too.

regards,
Waqar

#2695050

Sure. Go ahead and clone for testing.

I can't add any new products until this is resolved, so the sooner we get this sorted the better.

Thanks.

#2695161

Thank you for waiting while I completed the testing on your website's clone.

I was able to confirm that this is the same issue that is already reported here:
https://toolset.com/errata/wordpress-6-5-update-breaks-editor-if-using-core-media-block-with-dynamic-sources/

The patched version of the Toolset Blocks/Views plugin is available on the mentioned errata page.

You can make a complete backup copy of the website and then install the updated version of the plugin.

Important note:
On the page 'Trusteeship', there are multiple 'Buttons' blocks from WordPress used with the dynamic source settings. The current patched version of the plugin doesn't include a fix for this block. Until a fix for this is released, you can replace all 'Buttons' blocks with the 'Button' block from Toolset.

#2695272

Thanks for continuing to look into this.

We have a lot of pages that use the Buttons block with custom styles set for the buttons. Every product page has these, so replacing them with the Button block from Toolset would take a couple of weeks of clicking, so I don't want to go there.

Will the buttons block be fixed in the next version? I can put off the changes I need to make until the next update if it's within a reasonable time frame.

Thanks.

-Dave

#2695353

Yes, this incompatibility with the native blocks, including the Buttons block will be fixed in the next release.

If the website is using many instances of this block, you can keep the website to WordPress 6.4.4, until the fix is released. This way you'll not have to put off the changes, either.

#2697012

A quick note to let you know that we published plugin updates, that include a fix for this issue.

If the updates do not show up on your plugin installer page (click the registered link beneath the plugin name to go to the custom installer page) click the the Check for Updates button to update the list.

Or you can download the latest versions from your accounts page: https://toolset.com/account/downloads

This ticket is now closed. If you're a Toolset client and need related help, please open a new support ticket.