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[Resolved] Alt & title tags only displayed for some images (Views)

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Supporter timezone: Asia/Karachi (GMT+05:00)

This topic contains 3 replies, has 2 voices.

Last updated by jefM 11 months, 2 weeks ago.

Assisted by: Waqar.

Author
Posts
#2604323
alt-title-tags.png

Hi

There is a problem with a View on a website that we developed for a client.

This View takes care of displaying a number of custom fields, including a logo. Only some of these logos display the alt and title tags entered in the Media Library. For all other logos, only the src attribute is visible.

This problem also occurs with new logos.
I can't really find a pattern for which logos it does and doesn't work.

Considering the customer values accessibility, we want to resolve this issue.
Could you please take a look at this?

Thanks in advance.

#2604623

Waqar
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting us and I'd be happy to assist.

To troubleshoot this, I'll need to see how these images and the view are set up in the admin area.

Can you please share temporary admin login details, along with the link to the page with this view?

Note: Your next reply will be private and making a complete backup copy is recommended before sharing the access details.

regards,
Waqar

#2605195

Waqar
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thank you for sharing the access details.

I can confirm that this issue of the missing alt tags is related to an issue that was identified and fixed in the Toolset Views version 3.6.6.
( the latest version is 3.6.7 and your website is using the 3.6.5 )

I'll recommend updating all plugins to the latest versions and then testing the image alt tags again.

#2606509

My issue is resolved now. Thank you!

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.