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[Resolved] active-post-lock – not able to edit entries

This thread is resolved. Here is a description of the problem and solution.

Problem:
active-post-lock - not able to edit entries

Solution:
You can always check for the possible conflict between the third-party plugins and theme to ensure there in no conflict between any plugin or theme you are using.

Please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes? Do you see any difference?

Relevant Documentation:

This support ticket is created 3 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

No supporters are available to work today on Toolset forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

Author
Posts
#1766927
Snip20200905_385.png
Snip20200905_386.png

Hello beda,

I have business listings as my post type.

These are added via a cred form on the front end by clients or on the back end by my team.

I just noticed that the forms are now not editable by by team on the backend. The fields have a lock symbol. This is new! Previously if a client wanted to change an email address or other field we could easily do this within seconds for them.

I tried click the lock symbol. It highlights but remains the same and remains locked. Greyed out! and I tried to inspect element and this is what it says.

"active-post-lock" ( see screen shot)

We have not done this intentionally. We have recently done the update of toolset - maybe related?

Please tell me how to unlock my fields

My website: hidden link

#1767699

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

This is strange. I do not see any other user reported such issue.

In order to minimise the cause of the issue as well as to ensure there is no third-party plugin/theme conflict.

Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes? Do you see any difference?

If no:
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

#1767703

My issue is resolved now. Thank you!

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.