The customer was attempting to upgrade their website to PHP 8.1 but encountered a fatal error that disappeared when Toolset Views was disabled. The error prevented the homepage from displaying images and text properly.
Solution:
After investigating, it was determined that the error was related to a specific line in a Toolset View, particularly concerning the sm-homepage-image field. Testing on a minimal setup confirmed that the issue persisted even with only Toolset plugins enabled.
Further investigation revealed that switching to a different theme caused additional errors due to an undefined function (create_function()) in the custom functions file of the theme. The customer was advised to back up the custom-functions.php file before switching themes to avoid losing custom settings.
The root cause was identified as a custom uploads location on the server, which led to an error within the Toolset plugin. A temporary workaround was implemented by modifying the Attachments.php file in the Toolset Blocks plugin, allowing the site to function correctly again.
The customer was informed that this fix would be included in an upcoming Toolset version, but they might need to reapply the workaround after future updates until the official fix is released.
The customer reported an issue where the navigation on a page wasn't functioning correctly when the user was not logged in. The problem was traced to a lock icon appearing on the 'rating' field when users were not logged in. This lock was initially thought to be added via Toolset settings, but it was later discovered to be caused by a third-party plugin called "Restrict Content" by StellarWP.
Solution:
After identifying that the lock icons were being added by the "Restrict Content" plugin, we suggested temporarily disabling the plugin to confirm that it was the cause of the issue. The customer confirmed that the issue disappeared when the plugin was disabled. Since the plugin caused the issue, we recommended contacting its support team for further assistance. As a workaround, we provided a custom CSS code snippet to hide the lock icons from the outside of the table, allowing the page to function correctly even with the plugin enabled:
The customer is experiencing an issue on their portfolio page where the hover image is not displaying correctly. Instead of appearing over the tile-image-logo on hover, it appears below it. The images were added using image blocks with dynamic sources and dynamic links, and custom CSS was applied to create a hover effect.
Solution:
We suggested using a different approach for implementing the hover effect in WordPress, given that the example provided by the customer used a different page builder. We provided a demo created with Toolset to illustrate a similar hover effect using two custom fields for the images. The solution involved using specific CSS classes (front-image and back-image) to control the visibility of the images on hover. The CSS was applied directly to the page using an HTML block to achieve the desired effect:
In the output of the View the back image is added first and the front image second (so the front image will cover the back image).
Please note that for this hover effect to work, the CSS targets the front image using a specific class ('front-image'), which you need to add in the View settings (please check the screenshot bellow).
The customer reported that markers on their map view were not showing up. Clusters appeared, but clicking on them did not display individual markers. The issue occurred without any recent changes made by the customer. Console errors were present on the production site.
Solution:
The customer created a staging site where the markers displayed correctly, and the console errors were resolved. After further investigation, the customer discovered that a plugin compressing and converting images was causing the custom marker images not to display properly.
The customer wanted to move the "Next" pagination button to the right side of the page on their "Homepage - Testimonial Slider."
Solution:
We provided a custom CSS code to align the "Next" button to the right side. The code was added to the theme's customizer, ensuring the "Next" button appears on the right even on the first slider.
The customer is experiencing a connection error preventing Toolset from communicating with its server to check for updates. The error message indicates a cURL error 28, specifying that the connection to api.toolset.com failed. The customer has already checked with their host, and the firewall does not appear to be blocking the connection. Despite confirming that there are no restrictions, the issue persists, and the host suspects it might be related to the Toolset plugin.
Solution:
We suggested adding specific Toolset-related IP addresses to the server's allow list and ensuring that the server correctly resolves the domain names to their respective IPs. We also advised checking if the cURL library on the server is up-to-date. After further investigation, we confirmed that there were no blocks on our end and recommended the customer recheck with their hosting provider, possibly disabling the firewall temporarily to test the connection.
