The customer was unable to set image sizes in the Advanced Custom Fields (ACF) settings within the WordPress dashboard. The image size dropdown was not appearing, which hindered the ability to select a custom size for images.
Solution:
We discovered that the issue was related to resource limitations on the server. By disabling several resource-intensive plugins, the customer was able to access the image size settings properly. Additionally, we recommended increasing the PHP and WordPress memory limits to improve performance.
Problem:
Error with Address field: We could not connect to the Google Maps autocomplete service, but you can add an address manually.
Solution:
Could you please try to follow the following steps:
- Go to Toolset > Settings > Maps and make sure your API key is entered correctly. Click "Check API" to confirm the API key is valid.
- Can you check to ensure the following API's are enabled for your Map API key: Maps API, JavaScript API, Geocoding API, and Places API.
- Please check you created the non-restricted google map API key (the key should not bind to any specific domain)
The customer was using the "save_post" hook to automatically fill lat/lon coordinates from a Toolset address type field into another custom field, but the values were not becoming available for new posts.
The customer reported that the custom code attached to the hook "woocommerce_subscription_status_updated" for changing the user's profile post status, was not working.
We document known issues and their solutions in Toolset errata. Save time by checking there first and seeing if what you are facing is a known issue. This list is kept short. We do our best to resolve all known issues with every release of Toolset plugins.
Support Policy
Toolset staff will help you use the Toolset plugins correctly, provide any information you need, help troubleshoot problems and advice on best-practices.
Please make sure to issue only one topic per each support ticket.
