Skip Navigation

[Resolved] We could not connect to the Google Maps autocomplete service….

This thread is resolved. Here is a description of the problem and solution.

Problem:
Error with Address field: We could not connect to the Google Maps autocomplete service, but you can add an address manually.

Solution:
Could you please try to follow the following steps:
- Go to Toolset > Settings > Maps and make sure your API key is entered correctly. Click "Check API" to confirm the API key is valid.
- Can you check to ensure the following API's are enabled for your Map API key: Maps API, JavaScript API, Geocoding API, and Places API.
- Please check you created the non-restricted google map API key (the key should not bind to any specific domain)

Relevant Documentation:
=> https://toolset.com/course-lesson/creating-a-maps-api-key/

This support ticket is created 2 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

No supporters are available to work today on Toolset forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.

Sun Mon Tue Wed Thu Fri Sat
- 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 2 replies, has 2 voices.

Last updated by JEN 2 years, 1 month ago.

Assisted by: Minesh.

Author
Posts
#2324415

JEN

I suddenly started seeing this error in admin and front end for a Toolset map field:

**We could not connect to the Google Maps autocomplete service, but you can add an address manually.**

Was working fine a couple days ago so we know things were set up correctly. What could cause this?

#2324631

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Could you please try to follow the following steps:
- Go to Toolset > Settings > Maps and make sure your API key is entered correctly. Click "Check API" to confirm the API key is valid.
- Can you check to ensure the following API's are enabled for your Map API key: Maps API, JavaScript API, Geocoding API, and Places API.
- Please check you created the non-restricted google map API key (the key should not bind to any specific domain)

Does that helps?

#2325223

JEN

Thanks. Looks like a billing issue as I see this:
REQUEST_DENIED - You must enable Billing on the Google Cloud Project at hidden link Learn more at hidden link

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.