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[Resolved] wysiwyg fields not showing/hidden

This support ticket is created 4 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 2 replies, has 2 voices.

Last updated by Dallin Chase 4 years, 7 months ago.

Assisted by: Luo Yang.

Author
Posts
#1330777
Screen Shot 2019-09-03 at 12.20.26 PM.png
Screen Shot 2019-09-03 at 12.20.44 PM.png

A brief video explaining the issue hidden link

I am trying to: add a wysiwyg field

Link to a page where the issue can be seen: hidden link

I expected to see: a wysiwyg field

Instead, I got: No wysiwyg field

#1331041

Hello,

Thanks for the details, I can log into your website and see the problem.

I have tried these:
Dashboard-> Toolset-> Export / Import-> Types
Export your Types setting file from your website, and import it into my localhost(a fresh wordpress installation + latest version of Toolset plugins), and it works fine, see screenshot wysiwyg-fields.JPG

So there might be a compatibility problem in your website, please try these:
1) In case it is a compatibility problem, please deactivate all other plugins, and switch to wordpress default theme 2019, and test again
2) If the problem is fixed, activate other plugins/theme one by one, try to locate the problem plugin/theme

#1334567

My issue is resolved now. Thank you!

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.