[Closed] WYSIWYG

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[ben]

你好 Luo Yang，

我在一个最近新建的网站下面发现一个的问题：就是WYSIWYG（所见即所得）编辑器在Chrome下面不能保存内容，而且是在“可视化”状态下面不能保存，如果我换成“文本”状态就可以保存了。前几天是正常的，但突然就不正常了，不知道是不是插件冲突，但我尝试禁用一些插件后也没有帮助。

另外，我在之前的一个ticket里面也报告了这个问题https://toolset.com/forums/topic/wysiwyg%ef%bc%88%e6%89%80%e8%a7%81%e5%8d%b3%e6%89%80%e5%be%97%ef%bc%89%e7%bc%96%e8%be%91%e5%99%a8%e5%9c%a8chrome%e4%b8%8b%e9%9d%a2%e4%b8%8d%e8%83%bd%e4%bf%9d%e5%ad%98%e5%86%85%e5%ae%b9/ ，其实那个问题现在还是存在的。

我也尝试了下面两个方法：

1） 清空Chrome浏览器缓存 --> 我清了缓存，但问题还在
2） 检查网站是否有JS错误 --> 我也看了没有JS错误

我想请你登录网站后台帮我看看是什么问题，如果可以的话，也请你帮我解决一下，非常感谢。你可以到附件截图的位置进行测试

Ben

[Nigel Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/London (GMT+01:00)]

Luo is on vacation this week. If you need assistance can you please repost the issue in English?

Thank you.

[ben]

Hi Nigel,

I found an issue for a website I built about 10 days ago, here is the problem: in Chrome, I can not save the content by Toolset WYSIWYG editor, the problem only happens for "Visual" mode, but I can save it for "Text" mode.

It was working well for the first few days, and all of sudden, it didn't work, I am not sure whether it's plugin conflict for not, however, it still didn't work after I tried to deactivate a few plugins.

Moreover, I reported this issue in another ticket for another website of mine, you can find it it at https://toolset.com/forums/topic/wysiwyg%ef%bc%88%e6%89%80%e8%a7%81%e5%8d%b3%e6%89%80%e5%be%97%ef%bc%89%e7%bc%96%e8%be%91%e5%99%a8%e5%9c%a8chrome%e4%b8%8b%e9%9d%a2%e4%b8%8d%e8%83%bd%e4%bf%9d%e5%ad%98%e5%86%85%e5%ae%b9/, well, that website still has this problem.

I also tried the following two methods, but still no luck:
- clear your browser cache
- check JS error

I really hope that you can log in the website backend (I've provided the Admin login info) and help me to find the problem, and hopefully, fix it, and I really appreciate it.

BTW, you can duplicate the problem at the attached screenshot.

Thank you very much!
Ben

[ben]

forgot the attachment, here it is.

[Nigel Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/London (GMT+01:00)]

Hi Ben

I can't reproduce the problem on my own site. I logged in to your site to examine the problem, but there is a problem accessing your site. No stylesheets are loaded for any page (the log in page, the dashboard, etc.), and the pages are completely unstyled, making it impossible to check the issue.

I had a colleague of mine log in to see if it worked for them, but they had the same problem.

We need to be able to access the site normally to investigate.

[Waqar Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)]

Hi Ben,

I can confirm that I'm experiencing the same issue as Nigel. The product edit screen in the admin area is not loading correctly and the server seems to end the connection before all the resources have been loaded.

If you're not facing any difficulty in accessing the admin area pages, it can be some proxy or GEO IP restriction enabled on the server. If that is the case, you can share the website's clone/snapshot so that we can investigate this on a different server.
( ref: https://toolset.com/faq/provide-supporters-copy-site/ )

Note: I've set your next reply as private.

regards,
Waqar

[ben]

hi Nigel and Waqar,

I think i know the reason you got a loading problem, and that might be one plugin I install, and I've deactivated it.

Could you try again if you still have the problem, if yes, I will go with your suggestion (I will share a clone).

Thank you very much,
Ben

[ben]

Oh, and you might need to do a full browser refresh if you still having the loading problem.

[ben]

hmmm, I just did quick test by myself: after I deactivated the plugin I mention above, I can save/store the content now. it's really wried.

I will keep this ticket open for a while, and I will do a few test here and there, and if everything is fine, I will close this ticket.

[Waqar Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)]

Thanks for the update and glad that you're able to save/store the content now.

Please take your time and let us know, in case you need any further assistance.

[ben]

Hi Waqar,

I just notice that the issue happens again now, I don't think I added/activated any plugins or did something huge to the website.

Could you please log in the backend and help me on this?

Thank you so much!
Ben

[Waqar Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)]

Thanks for writing back and sorry to learn that the issue persists.

While accessing the product post edit screen, I'm still seeing a number of errors in the browser's console, related to the connection issues. It does seem like the server or domain configuration has something to do with this.

To confirm this, it would help, if you could share the website's clone/snapshot so that I can test this on a different server.
( ref: https://toolset.com/faq/provide-supporters-copy-site/ )

Note: Your next reply is set as private.

[Waqar Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)]

Thank you for sharing the duplicator package.

The admin area of your website's clone works without any connection issues on my test server which confirms that that is something specific to your host. For that, it would be best to get in touch with your hosting support team.

As for the actual report about the WYSIWYG field, I can save the field in the visual tab, if I enable the "Editor" option in the "Products" post type's settings.
( screenshot: hidden link )

Can you please confirm if this works on your actual website too?