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[Resolved] WSForm disappears from admin toolbar when Toolset Access is active

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#2642775
toolset_2023-09-11_16-14.png
toolset_2023-09-11_16-10.png

I am trying to:
Access WSForm menu from admin toolbar

Link to a page where the issue can be seen:
Admin dashboard

I expected to see:
WSForm admin menu (toolbar)

Instead, I got:
Nothing

#2642987

Hi,

Thank you for contacting us and I'd be happy to assist.

I've tested the 'WS Form LITE' plugin on my test website, but couldn't reproduce this issue.

It could be specific to the 'Pro' version or something else that is on your website.

Can you please share temporary admin login details, in reply to this message? I'll also need your permission to download a clone/snapshot of your website, in case it needs to be investigated on a different server.

Note: Your next reply will be private and it is recommended to make a complete backup copy before sharing the access details.

regards,
Waqar

#2644011

Thank you for sharing these details, but when I try to log in to the admin area, it shows the '502 Bad Gateway' error.

The link for the Duplicator package is also not complete.

Can you please temporarily disable any WordPress admin security that may be blocking the access or share the complete link for the two files in the duplicator package?

Here is a guide on sharing the Duplicator package:
https://toolset.com/faq/provide-supporters-copy-site/

Note: I've set your next reply as private again.

#2644785

Thank you for the duplicator package and I was able to deploy the clone on my test server.

I'll be performing some tests on this clone and will share the findings, as soon as this testing completes.

Thank you for your patience.

#2645193

Thank you for waiting.

During troubleshooting, I was able to confirm that this is the same compatibility issue that was recently discovered. A fix for this will be covered in the next release of the Toolset Access plugin.

For now, you can open the following file in the Access plugin:
/wp-content/plugins/types-access/application/controllers/permissions_post_types.php

At line # 141, it will have:


$tmp_post_type_object->map_meta_cap = true;

You can update this line to:


$tmp_post_type_object->map_meta_cap = false;

This should fix this and the top admin menu bar will include the menu item from WS Form.

#2645293

Thanks for your excellent support!
Cheers,
Andrea

This ticket is now closed. If you're a Toolset client and need related help, please open a new support ticket.