Wordfence captcha error on Toolset login form

This support ticket is created 2 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

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Tagged: Toolset Blocks, Toolset Forms, Types plugin

This topic contains 3 replies, has 2 voices.

Last updated by Waqar 2 years, 1 month ago.

Assisted by: Waqar.

Author

Posts

September 27, 2022 at 8:10 am #2465639

Ankit Katailiha

Hi Team,
I'm using the Toolset login and registration form on my website. Everything is working fine but when I enabled the captcha option available in Wordfence plugin, no user is able to login to the site. I have tried available options but no luck. I can't remove Wordfence and captcha due to website security, Can you please help me how to fix this?
I'm attaching the screenshot of the login page.

September 27, 2022 at 10:25 am #2465759

Waqar

Hi,

Thank you for contacting us and I'd be happy to assist.

To troubleshoot this, I'll need to see how this form and the Wordfence plugin are set up in the admin area.

Can you please share temporary admin login details of a staging website, with the link to the affected form? This will help in reproducing this on a test website.

Note: Your next reply will be private and making a complete backup copy is recommended before sharing the access details for a live/production website.

regards,
Waqar

September 28, 2022 at 7:38 am #2466407

Ankit Katailiha

Hi Waqar,
apologies but my team is not comfortable to share the admin credential. Is there any other way where we can troubleshoot this issue?

September 28, 2022 at 12:32 pm #2466597

Waqar

Thanks for writing back and I understand if your team is not comfortable with this.

Alternate options to troubleshoot this can be:

1. You can share the temporary admin login details of a staging/test website, where the issue can be seen.

2. You can share the clone/snapshot of the actual website, so that it can be investigated on a different server, without affecting the live website.
( ref: https://toolset.com/faq/provide-supporters-copy-site/ )

Note: I'm setting your next reply as private again.

The topic ‘[Closed] Wordfence captcha error on Toolset login form’ is closed to new replies.