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[Resolved] why the first notification goes out two times

This support ticket is created 3 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 1 reply, has 1 voice.

Last updated by simonM-5 3 years, 5 months ago.

Assisted by: Luo Yang.

Author
Posts
#2140761

Hi Luo

Turning off the snippet has caused Ads created in German to send out unwanted (duplicate) notifications in English, so I think we could turn that on again, but still have to resolve why the first notification goes out two times...

Kind regards
Simon

#2164399

Hi Luo

I believe the reason the for the duplicate superfluous notifications is simply a timing issue. For testing, we have our posts set currently to sent the two reminder out within an hour of each other but when we go live, these will be 4 days apart, so I think this can be closed so as not to waste your time and you can concentrate on our other open tickets with you...

My issue is resolved now. Thank you!