When Activating Toolset Views the site crashes

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This topic contains 3 replies, has 2 voices.

Last updated by Waqar 9 months ago.

Assisted by: Waqar.

Author

Posts

February 20, 2024 at 10:47 pm #2684311

alistairK

When activating the plugin (Toolset Views) on the development site, the site crashes, the plugin is up to date as i just purchased it today.

February 21, 2024 at 4:14 am #2684333

Waqar

Hi,

Thank you for contacting us and I'd be happy to assist.

Are you seeing any errors or warnings, on the screen, in the browser's console, or in the server's error log?

If not, I recommend temporarily turning on WordPress debugging and then checking the server's error log.
( ref: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/ )

In case there are no errors or warnings, please share temporary admin login details, along with the FTP access details, for further troubleshooting.

Note: Your next reply will be private and making a complete backup copy is recommended before sharing the access details.

regards,
Waqar

February 24, 2024 at 2:03 pm #2685059

alistairK

I do still need some help, not had a chance to de-bug as of yet but will soon and then I will get back to you with an update.

February 26, 2024 at 3:24 am #2685177

Waqar

Thanks for the update and please take your time.

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