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[Closed] Visual Composer not loading Content Templates in backend

This support ticket is created 2 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 1 reply, has 2 voices.

Last updated by Waqar 2 years, 2 months ago.

Assisted by: Waqar.

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#2459123

I am trying to: edit a content template using Toolset and Visual Composer, but the editor is not loading. Getting this error in console instead:

Uncaught TypeError: Cannot read properties of undefined (reading 'show')
at backend_editor.js?ver=4.1.10:67:20
at dispatch (load-scripts.php?c=1&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,regenerator-runtime,wp-polyfill,wp-hooks&ver=6.0.2:2:43064)
at v.handle (load-scripts.php?c=1&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,regenerator-runtime,wp-polyfill,wp-hooks&ver=6.0.2:2:41048)

It doesn't happen with every content template though so I'm wondering if the page is trying to load the editor before all the content is ready to display.

#2460445

Hi,

Thank you for contacting us and I'd be happy to assist.

Can you please share temporary admin login details, along with the names of some of the content templates where you're experiencing this?

Note: Your next reply will be private and making a complete backup copy is recommended before sharing the access details.

regards,
Waqar

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