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[Closed] Video does not play after 3 loops

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Supporter timezone: Asia/Karachi (GMT+05:00)

This topic contains 5 replies, has 2 voices.

Last updated by Waqar 9 months, 2 weeks ago.

Assisted by: Waqar.

Author
Posts
#2604847

Dev

I have a view with custom post that automatically displays one after the other. In each custom post there is embedded video which auto-plays but after the after the third loop, the videos do not load anymore.

hidden link

#2605047

Waqar
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting us and I'd be happy to assist.

I tried to view the page that you shared, but your website seems to be inaccessible. Can you please check that the URL that you've shared is correct?

regards,
Waqar

#2605217

Dev

Apologies - the URL is correct but only accessible via VPN. I can package up the Toolset items in a module if that helps?

#2605559

Waqar
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thanks for writing back.

A module, won't be able to give a complete picture. Can you instead create a staging website or share a clone/snapshot of the website, so that we can test it on our server?
( ref: https://toolset.com/faq/provide-supporters-copy-site/ )

Note: I'm setting your next reply as private.

#2607887

Dev

Unfortunately due to security reasons I cannot give you access. If the Toolset view was working before and nothing has changed - what do you think could have caused the problem?

#2608023

Waqar
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

I'm afraid, without access to the website, it wouldn't be possible to determine exactly what is causing this.

WordPress, plugins (Toolset as well as third-party) and theme updates, anything could be behind this.

Would it be possible for you to share the access details for a staging website, where the issue is reproducible? Or perhaps you can share a clone/snapshot of the website, so that we can test it on our own server, without affecting the live website?
( ref: https://toolset.com/faq/provide-supporters-copy-site/ )

I'm setting your next reply as private again.

The topic ‘[Closed] Video does not play after 3 loops’ is closed to new replies.