[Resolved] URGENT :Toolset access cause post type item to disappear – archieve page empty

[Author]

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[Akhil]

recent toolset access has some serious issue,

1st it doesn't completely update in the admin site , it just hanged at updating for 1 hour. refresh the site it shows updated.

2. i have one CPT the post item now its empty right after activating access. .,
IT THIS BETA release ?? There should be warning not to install in Live site if this release contain bugs.

come one man, these are premium paid apps, . is this what we get ?

i am guessing going to take another 12 hours just to a single reply.

[Akhil]

ive downgrade the plugin to 2.6.2 version. no issue in the front end not sure what to expect at the backend.

[Luo Yang]

Hello,

I suggest you try these:
1) Backup your website
2) Make sure you are using the Latest version of Toolset plugins, especially the Types plugin, current version is 3.2.7
3) Delete Toolset Access plugin, install it again manually, you can download it here:
https://toolset.com/account/downloads/
Then test again.

3) In case it is a compatibility problem, please deactivate other plugins, and switch to wordpress default theme 2019, deactivate all Custom code snippets, and test again

4) Also check if there is any PHP/JS error in your website:
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/

[Akhil]

hi, i have done everything , as this is a live website i am not going to touch it.
i've downgraded and no issue, isnt this very clear its the new version issue ?
there is no compatibilities issues too.

[Luo Yang]

No, there isn't the same report in latest version of Access plugin 2.7.1.

If you need more assistance for it, you can also provide a copy of your website in below private message box, also point out the problem page URL, I need to test it in my localhost, thanks
https://toolset.com/faq/provide-supporters-copy-site/

[Akhil]

My issue is resolved now. Thank you!