URGENT :Toolset access cause post type item to disappear - archieve page empty

This thread is resolved. Here is a description of the problem and solution.

Problem:

Two issues with Access plugin:

1) Can not update Access

2) Can't see posts of custom post type after activate Access plugin.

Solution:

I suggest you try these:

https://toolset.com/forums/topic/urgent-toolset-access-cause-post-type-item-to-disappear-archieve-page-empty/#post-1233107

Relevant Documentation:

https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/

This support ticket is created 5 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	-
-	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	-

Supporter timezone: Asia/Hong_Kong (GMT+08:00)

Tagged: Access plugin

This topic contains 5 replies, has 2 voices.

Last updated by Akhil 5 years, 5 months ago.

Assisted by: Luo Yang.

Author

Posts

April 19, 2019 at 1:04 am #1233071

Akhil

recent toolset access has some serious issue,

1st it doesn't completely update in the admin site , it just hanged at updating for 1 hour. refresh the site it shows updated.

2. i have one CPT the post item now its empty right after activating access. .,
IT THIS BETA release ?? There should be warning not to install in Live site if this release contain bugs.

come one man, these are premium paid apps, . is this what we get ?

i am guessing going to take another 12 hours just to a single reply.

April 19, 2019 at 1:13 am #1233072

Akhil

ive downgrade the plugin to 2.6.2 version. no issue in the front end not sure what to expect at the backend.

April 19, 2019 at 4:09 am #1233107

Luo Yang

Hello,

I suggest you try these:
1) Backup your website
2) Make sure you are using the Latest version of Toolset plugins, especially the Types plugin, current version is 3.2.7
3) Delete Toolset Access plugin, install it again manually, you can download it here:
https://toolset.com/account/downloads/
Then test again.

3) In case it is a compatibility problem, please deactivate other plugins, and switch to wordpress default theme 2019, deactivate all Custom code snippets, and test again

4) Also check if there is any PHP/JS error in your website:
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/

April 19, 2019 at 4:52 am #1233111

Akhil

hi, i have done everything , as this is a live website i am not going to touch it.
i've downgraded and no issue, isnt this very clear its the new version issue ?
there is no compatibilities issues too.

April 19, 2019 at 6:13 am #1233132

Luo Yang

No, there isn't the same report in latest version of Access plugin 2.7.1.

If you need more assistance for it, you can also provide a copy of your website in below private message box, also point out the problem page URL, I need to test it in my localhost, thanks
https://toolset.com/faq/provide-supporters-copy-site/

May 16, 2019 at 8:45 am #1244466

Akhil

My issue is resolved now. Thank you!