[Closed] Updating failed. Error message: The response is not a valid JSON response.

[Author]

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[eniG]

Hello,

I build some directory functions on demo website and i imported everything on real site. When i try to edit content template for pages with search i get: Updating failed. Error message: The response is not a valid JSON response. Custom post page i created with custom fileds looks to work fine. I am using latest Divi theme version. I try to desable all plugins and same problem. Please check the screenshot atached .

Thank you

Eni

[Luo Yang]

Hello,

The problem you mentioned above is abnormal, please check these:
1) Make sure you are using the latest version of Toolset plugins, you can download them here:
https://toolset.com/account/downloads/

2) In case it is a compatibility problem, please deactivate all other plugins, and switch to wordpress default theme 2020, deactivate all custom PHP/JS code snippets, and test again

3) Also check if there is any PHP/JS error in your website:
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/

4) If the problem still persists, please provide database dump file(ZIP file) of your website, also point out the problem page URL, I need to test and debug it in my localhost, thanks
https://toolset.com/faq/provide-supporters-copy-site/

[Luo Yang]

Thanks for the details, I can import the database dump file, but I don't see the problem you mentioned in screenshot, it works fine, I can create/edit the content template without any problem, see screenshot ishmt.JPG

So it should be a server/compatibility issue, please check these:
1) please deactivate all other plugins, and switch to wordpress default theme 2020

2) Get the PHP debug logs:
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/
You can also ask it from your server provider.

3) Check if your server satisfied the Toolset requirement:
https://toolset.com/toolset-requirements/

4) If the problem still persists, to aovid the network problem, please follow our document to duplicate the same problem in a live website(another public webserver), and provide the credentials in below private message box:
https://toolset.com/faq/how-do-i-migrate-a-wordpress-site-from-one-domain-to-the-other/