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[Escalated to 2nd Tier] Tooset Access Control plugin and MemberPress Downloads plugin

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#2006225

Hello,

I'm facing an incompatibility between MemberPress Downloads plugin (hidden link) and Toolset Access Control plugin.

Toolset Access Control doesn't lauch when MP Downloads is activated.

When debug mode is on, I can see the following message on top of Access Control page:

Fatal error: Uncaught Exception: Serialization of 'Closure' is not allowed in D:\laragon\htdocs\ejs-2021-03-30\wp-includes\functions.php:599 Stack trace: #0 D:\laragon\htdocs\ejs-2021-03-30\wp-includes\functions.php(599): serialize(Array) #1 D:\laragon\htdocs\ejs-2021-03-30\wp-content\plugins\types-access\application\models\access_settings.php(834): maybe_serialize(Array) #2 D:\laragon\htdocs\ejs-2021-03-30\wp-content\plugins\types-access\application\viewmodels\permissions_table_post_types.php(108): OTGS\Toolset\Access\Models\Settings->object_to_array(Array) #3 D:\laragon\htdocs\ejs-2021-03-30\wp-content\plugins\types-access\application\viewmodels\permissions_gui.php(121): OTGS\Toolset\Access\Viewmodels\PermissionsTablesPostTypes->get_permission_table_for_posts() #4 D:\laragon\htdocs\ejs-2021-03-30\wp-content\plugins\types-access\application\viewmodels\permissions_gui.php(96): OTGS\Toolset\Access\Viewmodels\PermissionsGui->get_section_content('post-type', Array) #5 D:\laragon\htdocs\ejs-2021-03-30\wp-content\plugins\types in D:\laragon\htdocs\ejs-2021-03-30\wp-includes\functions.php on line 599

Is there something I can do to use both plugins.

Thank you

#2006375

Waqar
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting us and I'd be happy to assist.

To troubleshoot this, I'll need a clone/snapshot of your website. This will help investigate this without affecting the actual website.
( ref: https://toolset.com/faq/provide-supporters-copy-site/ )

Note: I've set your next reply as private.

regards,
Waqar

#2006495

Waqar,

Please, see below the message I got from MemberPress support:
--
I took a look and there is indeed a conflict between the two plugins. However, since the error is being thrown in Toolset's plugin, I would need to know from them more about what is causing the issue.
Could you contact Toolset support and ask what in our plugin would cause this issue? Then I can look into that and see if I can come up with a fix/workaround.
--

Regards

#2007587

Waqar
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thank you for sharing the duplicator package and this reply from MemberPress support.

I'll be performing some troubleshooting on this clone and will share my findings, as soon as it completes.

Thank you for the patience.

#2011795

Waqar
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thank you for waiting and I was able to reproduce this issue on my test website as well.

I've shared these findings with the concerned team for further review and will keep you updated through this ticket.

Thank you for your patience.

#2029915

Hello Waqar,

Just a friendly bump to know if you have made some progress for this issue?

Thank you

#2030537

Waqar
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thanks for checking in.

The issue has been reported to the concerned team and is currently under review.

Third-party compatibility issues such as this can take some time, but, I'll keep you updated on the progress.